Primary Responsibilities:

- Provide phone, email and remote support to customers
- Level 1 and 2 technology support for deployed content solutions
- Emulate or reproduce technical problems encountered when required
- Document resolved issues to build a shared knowledge base and contribute to the department’s
ongoing improvement
- Participating in After Hours Emergency & Scheduled Support – limited
- Escalate critical issues and roadblocks to the Technical Support Manager
- Support internal IT systems, service desk when not taking client support calls

Education

- Associate’s Degree, computer science or related field

Qualifications

- CompTIA A+, Network
- MCSE
- Proficient knowledge of Windows-based server OS such as Microsoft Windows Server
- SQL Connectivity and Permissions
- Active Directory and GPO
- Virtualization
- Experience with laser printers, multi-function, copiers drivers and scanning




- Experience scanning middle-ware solutions – Upland AccuRoute, Nuance
- Experience secure print solutions – FollowMe, UniFlow, PaperCut
- Experience with Document Management methodologies

Skills

- Strong dedication to customer care
- Creative thinker
- Excellent verbal and written communication skills, in person, and by telephone
- Ability to understand and analyze customer technical needs
- Works well independently
- Ability to participate, contribute and interact with Pre Sales Technical Engineers, Product Management,
Development, Technical Support and Sales teams

Position Type

Full-Time

Perks

In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.

📌 Technical Support Engineer (Canada)
🏢 Smart Print
📍 Canada