The Bathroom Project Coordinator is responsible for managing residential bathroom renovation projects from the time a contract is approved through final completion and customer sign-off.
This role combines project coordination with project management. The successful candidate will oversee scheduling, material procurement, subcontractor coordination, customer communication, budgeting, and quality control while ensuring every homeowner receives a "Raving Fans" customer experience.
The Project Coordinator owns the project and is accountable for delivering it safely, on time, on budget, and to Gerry's Roofing & Siding and Haven Bath & Home quality standards.
Primary ResponsibilitiesCustomer Experience
- Act as the primary point of contact for homeowners throughout the project.
- Complete pre-construction welcome calls.
- Set customer expectations regarding schedules and project timelines.
- Provide proactive communication throughout construction.
- Resolve customer concerns quickly and professionally.
- Conduct project completion walkthroughs.
- Ensure customer satisfaction before project closeout.
Project Planning & Scheduling
- Review approved contracts for completeness.
- Schedule projects with homeowners and subcontractors.
- Coordinate all inspections when required.
- Ensure projects are scheduled efficiently to maximize crew utilization.
- Reschedule projects as required due to weather, material delays, or unforeseen circumstances.
- Maintain accurate project schedules within AccuLynx.
Material Management
- Review contracts and verify material requirements.
- Order all project materials.
- Coordinate deliveries with suppliers.
- Ensure materials arrive before installation.
- Resolve shortages or damaged material issues quickly.
- Maintain communication with warehouse staff.
Subcontractor Management
- Schedule installation crews.
- Confirm crew availability.
- Provide complete work orders and project documentation.
- Support crews throughout installation.
- Resolve field issues promptly.
- Review subcontractor performance.
- Verify completion photos are uploaded before invoicing.
Production Management
- Monitor daily project progress.
- Ensure projects remain on schedule.
- Identify delays before they impact customers.
- Coordinate change orders.
- Manage project budgets.
- Escalate significant issues to the Production Manager.
Quality Control
- Perform project inspections.
- Verify workmanship meets company standards.
- Ensure deficiencies are corrected promptly.
- Complete final quality inspections.
- Ensure all warranty standards are met.
Administrative Responsibilities
- Maintain accurate project files.
- Update AccuLynx daily.
- Upload project documentation.
- Complete purchase orders.
- Process change orders.
- Prepare projects for invoicing.
- Ensure all required photos are completed.
Financial Responsibilities
- Monitor project profitability.
- Review labour and material costs.
- Minimize unnecessary expenses.
- Identify opportunities to improve efficiency.
- Ensure projects are invoice-ready immediately following completion.
Safety
- Promote a secure work environment.
- Ensure crews follow company safety policies.
- Report safety concerns immediately.
- Coordinate corrective actions when required.
Key Performance Indicators (KPIs)
The Bathroom Project Coordinator will be measured on:
- Customer Satisfaction Score (CSAT)
- Google Review Generation
- Project Completion Time
- On-Time Project Starts
- Schedule Accuracy
- Material Order Accuracy
- Purchase Order Completion
- Change Order Capture
- Gross Profit Performance
- Warranty Rate
- Deficiency Rate
- Jobs Closed Within Target Timeline
- Revenue Produced
- Average Project Cycle Time
- Customer Response Time
- AccuLynx Compliance
- Photo Documentation Compliance
Required Skills
- Excellent customer service skills
- Strong organizational ability
- Time management
- Project planning
- Communication skills
- Conflict resolution
- Problem solving
- Construction knowledge
- Computer proficiency
- Ability to multitask
- Professional written communication
- Strong attention to detail
Preferred Experience
- Residential renovations
- Bathroom remodeling
- Project management
- Construction scheduling
- Purchasing
- Customer service
- AccuLynx (preferred)
- Microsoft Office
- Google Workspace