Department: Central Intake Ontario - North East Mental Health & Addictions Hub

QUALIFICATIONS

Certification/Experience/Knowledge:

- Graduate of a Community College in Office Administration Business/Medical Administration and/or three years relative experience required
- Knowledge and applied experience working in healthcare, preferably in mental health and addictions required
- Keyboarding (45 wpm/95% accuracy) and Data Entry (6200 kph/95% accuracy) skills required
- Adept skills with navigating Meditech Expanse (e.g. patient registration) and associated administrative functions (e.g. payroll) required
- Extensive experience with data entry and Microsoft Office (Outlook, Word, Excel, PowerPoint) required

Skills/Abilities:

- Fundamental graphic design skills required; additional certifications in graphic design are an asset
- Demonstrated person-family centered skills and experience interacting with individuals with mental health, substance use, dementia, and other neurological conditions required
- Demonstrated knowledge of mental health and addiction services and resources across the region
- Demonstrated knowledge of Consent & Capacity legislation, Mental Health Act, Personal Healthcare Information Protection Act, Hospitals Act
- Ability to navigate and support the execution of videoconference meetings on various electronic platforms (e.g. OTN) and software (e.g. Microsoft Teams, Zoom, etc.) required
- Certificate/equivalent applied skills in medical terminology required
- Demonstrated organization and time management skills to maintain multiple projects and meet competing deadlines required
- Skill and experience in supporting and collaborating with other team departments (e.g. Facilities) to manage day to day operational clinic site matters (e.g.



flagging preventative safety measures; initiating impromptu work order requests; coordination of contractors, etc.) required
- Must be self-directed, motivated and adaptive to change as required
- Excellent interpersonal and communication skills (verbal/written) with a high degree of professionalism, tact and diplomacy to effectively manage confidential/sensitive information required
- Experiences drafting correspondence and demonstrated competency with minute-taking and other skilled administrative documentation required
- Proven ability to work as an effective team player required
- Demonstrated awareness and values to support integrated care and cultural safety required
- Must demonstrate organizational commitment to ensure their safety and prevention of adverse health events, the safety of fellow workers, patients, volunteers, and visitors required
- Good attendance and work record required
- Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

Pay rate, benefits and other terms and conditions are as per the CUPE Local 139 Collective Agreement

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER

📌 Department Secretary {CUPE-308} (Canada)
🏢 North Bay Regional Health Centre
📍 Canada