Drive operational excellence in Application Support as a Senior Manager with Citigroup.

Manage technical oversight, ensuring high

- quality service delivery across systems and applications.

As a Senior Manager in Apps Support, you will lead teams to deliver crucial results.

Your role will involve collaborating closely with senior business partners to fulfill strategic user objectives, utilizing skills in compliance and incident management.

Lead initiatives to enhance application performance, while guiding teams through complex problem resolutions in a fast-paced environment.

Key Responsibilities:

- Manage and coordinate multiple app support teams
- Provide a holistic view of production environments




- Ensure thorough problem resolution and escalation processes
- Drive initiatives for high availability and monitoring
- Maintain customer satisfaction across operational procedures Requirements:
- 6+ years in application support management
- Robust skills in strategic problem-solving
- Experience with ECS clusters and microservices
- Familiarity with monitoring tools like Nagios and Tivoli
- Excellent interpersonal and communication abilities Lead high-impact application stability initiatives with Citigroup and ensure exceptional service delivery.

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📌 Application Support Senior Manager Role (Ottawa)
🏢 Citigroup
📍 Ottawa