Unlock your potential as a Technical Support Specialist in the cybersecurity sector. Bring your problem-solving skills to support high-profile customers effectively and assist in troubleshooting endpoint security solutions.

This role offers a unique chance for someone with 5+ years of technical support experience, specializing in networking and security. You’ll be responsible for managing escalations, conducting thorough analyses, and contributing to documentation efforts, all while evolving into a subject matter expert.

Your understanding of security trends and protocols will be crucial in addressing customer needs.

Key Responsibilities:

- Provide exceptional support for Fortinet’s Endpoint Detection products
- Act as a point of escalation for complex customer cases




- Analyze configurations and recommend corrective actions
- Deliver customer education on product features and security
- Collaborate with engineering for product improvement

Requirements:

- 5+ years in technical support or sysadmin roles
- Strong working knowledge of Windows, macOS, and Linux
- Expertise in network protocols and troubleshooting techniques
- Relevant security certifications are desirable
- Excellent communication and customer management skills

Embrace the challenge of becoming a trusted resource in cybersecurity while providing top-tier support and fostering customer relationships.

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📌 Technical Support Specialist Focused on Endpoint Solutions and Security (Burnaby)
🏢 Fortinet
📍 Burnaby