Meal Maven is a community-first food delivery platform serving the Greater Toronto Area (GTA). We connect authentic Indian home cooks and cloud kitchens with students and professionals who miss the comfort of home-cooked meals. Guided by our mission-"Food for All"-we focus on affordability, dignity, and local empowerment.
Role Summary
We're looking for a temporary Customer Operations Coordinator to support our growing tiffin subscription community. This is a 3-month contract role centered on member support and delivery coordination, helping ensure a smooth experience for both customers and kitchen partners.
Key Responsibilities
- Member Support: Respond to customer questions about subscriptions and dietary preferences (spice levels, veg/non-veg, etc.).
- Logistics Tracking: Monitor real-time delivery routing to ensure tiffins arrive on time across Toronto, Scarborough, and Mississauga.
- Onboarding Support: Help new home cooks set up and manage their digital profiles on the Meal Maven platform.
- Feedback & Reporting: Collect, organize, and summarize weekly meal feedback to share with kitchen partners to improve quality and consistency.
Qualifications
- Strong communication skills with a focus on empathy, patience, and customer care.
- Comfortable using mobile apps and basic delivery tracking tools.
- Familiarity with Indian cuisine and dietary preferences is an asset.
- Ability to multitask and stay organized in a quick-paced startup environment.
Additional Information about the job:
Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday
Schedule: Day,Evening Shift