At SIRCH Bistro & Bakery, every coffee served, every meal shared, and every customer interaction helps strengthen our community.

We’re looking for someone who genuinely enjoys people, thrives in a fast-paced environment, and takes pride in creating an exceptional customer experience. This role is about much more than taking orders or making coffee. It’s about helping people feel welcome, cared for, and glad they came in.

If you’re looking for a workplace where your work has purpose, where kindness and quality matter, and where there may be room to grow over time, we’d love to hear from you.

Work days are Tuesday through Saturday with Sunday-Monday off. You may be eligible for benefits after the probationary period. This position is full time.

What You’ll Do

As part of our Bistro Bakery team, you’ll help create an experience that keeps customers coming back. Responsibilities include:

· Welcoming every customer with warmth, attentiveness, and professionalism

· Taking customer orders and processing payments accurately

· Preparing specialty coffees and beverages

· Serving fresh food and baked goods

· Maintaining attractive bakery and retail displays

· Keeping the dining room clean, organized, and welcoming

· Working closely with the kitchen and bakery teams to ensure smooth service

· Helping ensure the front of house, patio, bakery displays, and retail areas are clean, stocked, organized, and welcoming throughout the day

· Monitoring supplies and flagging restocking needs to help the Bistro run smoothly

· Taking ownership of the guest-facing setting, including display presentation, tidiness, and overall customer flow





· Helping keep front-of-house systems organized so the team can deliver a consistently strong customer experience

We’re Looking for Someone Who: · is friendly, and enjoys making people feel welcome and cared for

· Contributes to a respectful, positive team culture

· Works well under pressure and stays calm during busy periods

· Takes initiative and notices what needs to be done without waiting to be asked

· Communicates respectfully and professionally with customers and coworkers

· Is dependable, accountable, and consistent

· Takes pride in doing things well

· Is open to feedback, learning, and continuous improvement

· Enjoys being part of a team and stepping in to help when needed

· Notices details and takes pride in maintaining a front-of-house environment that is clean, organized, and inviting

· Has the maturity, judgment, and professionalism to represent SIRCH well.

Qualifications · Previous café, restaurant, hospitality, or customer service experience is a strong asset

· Barista experience is an asset

· Food Handler Certification is an asset, or willingness to obtain it

· Flexible availability, including weekdays and occasional weekends, is preferred

· Leadership experience is an asset. For the right person,



this role may offer opportunities to take on greater responsibility over time.

What the Role Requires

This role is ideal for someone who enjoys a busy, hands-on environment and takes satisfaction in helping things run smoothly. It involves being on your feet for much of the shift, moving between customer service, food and beverage preparation, cleaning, restocking, and supporting teammates during busy periods.

Why Work at SIRCH Bistro & Bakery?

· Meaningful work that supports the mission of SIRCH Community Services

· A positive, supportive team environment

· Opportunities to learn new skills and grow

· A beautiful café and bakery setting

· Staff discounts at the Bistro & Bakery and SIRCH Thrift Warehouses

· The chance to help shape a growing social enterprise that is rooted in community

What Success Looks Like

At SIRCH Bistro & Bakery, success isn’t measured only by how quickly you can serve customers. It’s measured by the experience people have when they walk through our doors — and whether they leave feeling welcomed, cared for, and eager to return. Successful team members:

· Take ownership of their work

· Support their teammates during busy times

· Welcome feedback and continue to improve

· Help create a warm, efficient, and welcoming environment

· Deliver consistently strong service, even when the pace is fast

How to Apply

Please send us:

· Your résumé
A brief cover letter or email through Indeed

In your cover letter, please tell us about one experience where you made someone’s day better. What did you do, and what was the outcome?

Pay: $19.31-$23.00 per hour

Work Location: In person

📌 Guest Experience/Front of House Team Member (Canada)
🏢 SIRCH COMMUNITY SERVICES
📍 Canada