Contract Start Date: August 15 2026

Function:

The Nelson Women’s Centre Programs Manager Role is 15-18 hours per week. They are responsible to uphold the Vision, Mission, and Values of WKWA. The Programs Manager is responsible for managing all programs and events facilitated at the Nelson & District Women’s Centre (NDWC). The Programs Manager supports program coordinators, volunteers, and service users when needed. The Programs Manager is expected to work in office during program hours and may be asked to work additional weekend and evening hours for meetings and events. The OM reports to the Executive Director

Duties and Responsibilities:

A. PROGRAMS

· Manage all Nelson Women’s Centre Programming

o Development (when requested draft and present to Executive Director for review)

o Facilitation (oversee staff, service users, volunteers and materials & Supplies)

o Reporting (report on qualitative and quantitative data + deliverables when applicable)

· Create and maintain a safe, warm, and welcoming space rooted in the inclusive values of WKWA

· Engage and build relationships with NDWC Staff and volunteers

· Follow and implement policies and procedures; ensure confidentiality and best-practice standards are maintained

· Train Program coordinators and volunteers

o Provide orientation, ensure all necessary paperwork is signed and filed accordingly

o Ensure an employee and volunteer police Information Check is completed and clear for work with children and vulnerable persons prior to first shifts

o Ensure program Coordinators are equipped with education and information about community resources

o Provide coaching, support and oversight to program coordinators and volunteers including conflict management and debriefing for peer counseling

o Conduct weekly check-ins with program coordinators

· Create monthly staff and volunteer schedule

· Attend Monthly Coordinating Collective (CC) meetings (every 4th Tuesday)

· Cover employee lunch breaks when applicable

· Facilitate weekly staff meeting with coordinators to debrief and check-in

B. VOLUNTEER MANAGEMENT

· Monitor and review volunteer roles and responsibilities

· Recruit, train, schedule, and coordinate NDWC volunteers in diverse roles and activities.

· Provide coaching, support, and oversight to volunteers, including conflict management





· Develop and Facilitate Rooted in Community Volunteer Training Program twice per year (spring and autumn)

· Plan volunteer appreciation events (twice per year)

· Distribute ‘thank you’ cards after large events or to celebrate the new year

· Maintain regular data collection and documentation of volunteer hours and tasks

· Perform volunteer roles when needed

C. SUPPORTIVE COUNSELING AND SERVICE NAVIGATION

· Cover Drop-in when crisis support is requested from the drop-in coordinator

· Debrief with drop-in coordinator regarding service user incidents or concerns

· When necessary, provide crisis support, intervention and safety planning to staff

· Facilitate Peer Counseling Services with authorized volunteers and practicum students

D. COMMUNITY ENGAGEMENT

· Maintain relationships with community partners and service providers

· Attend community meetings and represent the Nelson & District Women’s Centre when requested by the Executive Director

· Collect content and create promotional material for active or upcoming programs and events to post on our social media accounts, website, and newsletter, and

· Adhere to Nelson Women’s Centre marketing and design initiatives to ensure cohesive branding of WKWA

E. OPERATIONS/ADMINISTRATION

· Manage/oversee the day-to-day operations at the Centre:

o Ensure the property is clear of hazards (inside and outside)

o Oversee cleaning and maintenance of the facility including garbage and recycling pickup

o Procure materials and supplies for all active programs

o Adhere to the approved budget or seek approval from the Executive director for non-regular purchases

o Submit all expense receipts and document expenses

· Maintain accurate records of:

o all in-kind donations, including food and other basic needs supplies

o client needs assessments and referrals (when necessary)

o Police Information Check information

o Volunteer/staff signed forms

o Incident forms





· Submit monthly reports for all active programs to the ED one week prior to CC meetings

· Submit program reports when requested by the ED

· Maintain, organize, and coordinate regular upkeep of the Women’s Centre property and supplies

· Complete initial probation two-month check-in and annual employee reviews

· Assist with hiring of NDWC staff when requested by the Executive Director

· Collaborate with NDWC team to ensure services are relevant, effective, and accessible

· Participate in evaluation and continuous quality improvement including outcome assessment for services provided

· Note Strategic Action Plan to achieve long high-level goals.

· Review and update succession plan every 3 years

· Weekly meeting with Executive Director

· Report to the Executive Director

EDUCATION & SKILLS

· 3+ years management experience

· Education and/or equivalent training and experience in the community Services

· Training and experience in supportive counselling, victim services and crisis intervention is an asset

· Ability to work both independently and collaboratively in a team setting

· High level oral and written communication skills

· A strengths-based, non-judgement and client-centered approach to service provision

· Understanding of the impact of biases respecting race, class, sex, gender, sexual orientation, dis/abilities is essential

· Demonstrated cultural awareness and responsiveness in working across diverse populations

· Demonstrated understanding and commitment to feminist, intersectional, trauma-informed, and anti-

· oppressive frameworks

· High ethical standards and professionalism, with demonstrated ability to adhere to strict

· confidentiality practices

· Working knowledge of community services and resources in the area is an asset

· Physical ability to lift up to 50lbs

EMPLOYMENT REQUIREMENTS:

· Access to reliable transportation

· Satisfactory Criminal Record check

COMPENSATION: $29.17/hour

HOURS: 15-18 hours/week

Contract: August 15, 2026 – March 31, 2027 (renewable annually as funding allows)

Complete online application here: https://forms.gle/qJmWizwhr1xHBT8dA

Job Type: Part-time

Pay: $29.17 per hour

Benefits:

- On-site parking

Work Location: In person

📌 Nelson Women's Centre Programs Manager (Canada)
🏢 West Kootenay Women's Association
📍 Canada