Customer Service (Internal)

Receive and handle inbound sales calls

Internal Point Person for accounts in a specified Territory

Problem Resolution (Customer complaints and concerns)

Process Faxes and Order Confirmations

Enter SAP orders

Product application and technical support conduit between Tech. Support Group and customer

Customer advocate

SALES ROLE (Internal)

Responsible for the overall activity and sales growth within an assigned Territory

Meet weekly with RSM to discuss sales growth strategies within an assigned Region

Proactive sales calls to qualify dealers, account management, promote new products, communicate specials, and build customer relationships

Promote E-Commerce site and ease of use with customers

Proficient with parts and accessories and potential customer applications

Set-up of new accounts and maintenance of existing accounts





Clearly communicate and bring value to customers with following tools:

Printed Catalog

Marketing Specials

Recent product introductions

E-Commerce ease of use for ordering and technical support

Additional Considerations:
Use CRM for documentation; of customer contact and /or issues

Weekly meeting with Manager to define and follow-up on individual needs

Additional Duties to be assigned as required

Assigned annual sales plan for targeted sales group assigned

Four year college degree in related field i.e. business, engineering, and etc.

Prefer experience from successful demonstrated results in related field

Demonstrated ability to learn and serve customers in a fast pace environment

📌 Inside Sales (Springdale, AR) (Canada)
🏢 Karcher North America
📍 Canada