Customer Experience Manager

Build the Best Service Experience in Vancouver’s Most Iconic Bagel Shop

At Siegel’s Bagels, we believe even a bagel shop can deliver world-class hospitality.

For over 36 years, we’ve been serving authentic Montreal-style bagels in a lively, high-

volume environment. Now we’re raising the bar even higher.

We are looking for a Customer Experience Manager who is passionate about service,

operational excellence, and team development — someone who can help build a

culture where guests are genuinely surprised by the level of care, professionalism, and

attention they receive.

Our goal is simple:

People should walk out saying, “I can’t believe the service in that bagel shop.”

Our Mission

We are building a bagel shop where the service is as memorable as the food. Our goal

is simple: guests should leave saying they have never experienced that level of care,

warmth, and efficiency in a place like this before.

The Role

The Customer Experience Manager will lead the front-of-house team and customer

experience strategy, bringing structure, professionalism, and consistency to daily

operations.

You will design the systems, training programs, and service standards that allow our

team to deliver remarkable customer experiences in a busy environment.

Most importantly, you will help create and build a new culture of pride,

accountability, and hospitality within the team.

Key Responsibilities

Customer Experience Excellence

- Create and maintain service standards that exceed typical café expectations

-Ensure every guest interaction reflects warmth, efficiency, and attention to detail

- Build a culture where staff take pride in delivering exceptional hospitality

Operational Systems

- Develop checklists and systems that ensure operational consistency

- Establish structured opening, closing, and service procedures





- Monitor daily operations to ensure standards are consistently met

-Reports to senior management

Training & Team Development

-Design and implement training programs for customer-facing employees

-Coach staff in customer service, communication, and efficiency

-Provide feedback and mentorship to strengthen the team

Team Leadership

-Recruit, hire, and onboard front-of-house employees

-Foster a positive and skilled workplace culture

-Maintain accountability and address performance issues when necessary

Continuous Improvement

-Identify opportunities to elevate the customer experience

-Bring solutions, structure, and organization to daily operations

-Work closely with ownership to strengthen operational standards

What We are Looking For

-Leadership experience in hospitality, cafés, or restaurants

-Proven ability to create operational systems and improve service standards

-Experience training teams and building strong workplace culture

-Strong organizational and communication skills

-Someone who notices the details others overlook

-A leader who believes great hospitality can exist anywhere — even in a bagel

shop

What We Offer

-Competitive compensation based on experience

-Leadership role in a well-established Vancouver food institution

-Opportunity to help build something exceptional

-Supportive ownership and collaborative environment

-Long-term growth opportunities

About Siegel’s Bagels

For over 36 years, Siegel’s Bagels has been part of Vancouver’s food culture — serving

hand-rolled, honey-water boiled bagels baked fresh throughout the day.

Our shop is energetic, busy, and deeply connected to the community.

We are looking for someone who can help us build a customer experience so strong

that people remember the service as much as the bagels.

Job Types: Full-time, Permanent

Pay: From $26.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Extended health care

Work Location: In person

📌 Customer Service Manager (Canada)
🏢 Siegels Bagels
📍 Canada