Toronto, Canada · On-site · Full-timeCompensation: $150,000–$200,000 + competitive equity

About the Company

Our client is a leading conversational-AI platform that helps brands deliver concierge-level customer experiences — AI agents running across voice, chat, email, SMS, and every other channel. Marquee enterprises across travel, fintech, and consumer sectors run its agents at scale. The Agent Builder org was stood up earlier this year (7–8 people) and works one-to-one with the largest strategic customers; it's an in-office company built around velocity and hands-on execution.

Founded 2023 · Industry: Conversational AI

The Role

Own end-to-end execution of AI agent builds for enterprise customers — from scoping through launch and iteration. A highly technical delivery seat: write and configure core components, validate integrations, and interface directly with senior technical stakeholders on the customer side. The build/customer split is dynamic, generally landing near 50/50 to 60/40 technical-to-customer-facing.

Tech stack: Python (hard requirement); REST APIs and enterprise integrations; LLM / AI-agent tooling (prompting, evaluation, guardrails, workflow design).

Requirements

- 5–7 years in a technical customer-facing role (solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, or technical PM)
- Strong Python proficiency (hard requirement)




- End-to-end API-integration experience — writing code, working with APIs, and building or validating integrations
- A track record delivering production-grade customer solutions requiring structured execution, testing, and iteration
- A explicit communicator who can translate requirements into implementation plans and drive delivery with senior technical stakeholders

Nice to Haves

- A software-engineering background with a genuine, demonstrated pull toward customer-facing work
- Started in software or forward-deployed engineering, then pivoted toward customer-facing technical delivery
- A strong quantitative or CS degree from a well-regarded program
- Comfortable owning both the technical build and the customer relationship without splitting the two apart
- A post-sales orientation, since this seat sits exclusively on the post-sales side

Why Join

- A category leader with elite backing, live at scale with marquee enterprises
- A high-ownership, end-to-end seat: own agent builds from scoping through launch and iteration
- Early on a scaling org: the Agent Builder team is ~7–8 people, early enough to shape how the function scales

Details

- Location — Toronto, Canada
- Work policy — On-site
- Compensation — $150,000–$200,000 + competitive equity
- Visa sponsorship — Not specified; candidates should be authorized to work in Canada
- Employment type — Full-time

📌 Customer Engineer, Agent Builder (Canada)
🏢 David Joseph
📍 Canada