Haldimand-Norfolk REACH is a multi-service agency, providing Autism & Behaviour Services, Child & Youth Mental Health Services, Developmental Services, Youth Services, Adult Counselling Services, and several Early Learning Intervention & Care services including EarlyON Child & Family Centres and the Community Action Program for Children.
H-N REACH serves as the Lead Agency for Haldimand-Norfolk Child & Youth Mental Health Services, Coordinated Service Planning and the Student Nutrition Program in the Hamilton/Niagara Region. Through our Contact Unit, the agency serves as the single point of access for a variety of children’s services.
H-N REACH is recognized as a local leader in community education, advocacy, inter-sector collaboration and Community Service Planning.
Contact Unit - Existing Vacancy
SERVICE PLANNING COORDINATOR Ref. #2026-50
Full-time, Permanent, Salaried
Salary: Step 1 -$48,572 - Step 2 -$54,644 - Step 3 -$60,716
Benefits: Comprehensive Benefit Package
Coordinate and lead family-centered, strength-based service planning for children and youth with multiple or complex special needs. Facilitate collaboration among families, service providers, and support teams to develop and implement Coordinated Service Plans.
Responsibilities:
· Collaborate with service providers across children's services, health and educations sectors, to coordinate service planning and share relevant information regarding services for the child/youth
· Support families to identify their strengths, resources and needs, and develop goals and strategies to address those needs
· Develop a strengths-based, family-drive Coordinated Service Plan that reflects the goals of the child/youth and family and addresses the service needs of the child/youth.
· Support and promote the family’s voice throughout the service planning process.
Qualifications:
· Successful completion of a University degree in the social sciences with a focus in one or more of the following areas:
child/youth development; children's mental health; developmental services
· A minimum of five years work-related experience in one of the following fields: families of children/youth with multiple and/or complex special needs; child/youth developmental services; child/youth mental health services, with particular skills developed in the areas of service coordination and inclusion
· Extensive working knowledge of the community and its resources
· Emotional maturity, tact, patience, ability to obtain the confidence of, and develop a relationship with children, parents and professionals
· Proficiency in Microsoft Office Suite including Excel and Word
· Excellent verbal, oral and written communication skills
· Vulnerable Sector Record Check (includes Criminal Record & Judicial Matters Check) and Children’s Aid Society Declaration/Release
· Possession of a valid driver’s licence, $2 million vehicle liability insurance, clear Driver Abstract and use of a vehicle.
Applicants are welcome to email the Contact Program Manager, Amy Marlatt,
[email protected] for more information about full benefit package and career growth opportunities, or to find out more about working at H-N R.E.A.C.H.
Please submit a cover letter (citing the reference # above) & resume by email to
[email protected] by August 4th, 2026 to:
Lynn Tessaro, Human Resources Manager
Haldimand-Norfolk REACH
101A Nanticoke Creek Parkway, Townsend, ON, N0A 1S0
Website: www.hnreach.on.ca
Haldimand-Norfolk REACH is committed to diversity, equity, inclusion and belonging.
Only those selected for an interview will be contacted
Please contact us if you require accommodation
A United Way member Agency
Job Types: Permanent, Full-time
Pay: $48,572.00-$60,716.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
Ability to commute/relocate:
- Townsend, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
📌 Service Planning Coordinator (Canada)
🏢 Haldimand-Norfolk REACH
📍 Canada