St-Albert, ON

Full-time

Posted on July 10, 2026

Compensation

Starting at $70,000 per year

Active Vacancy - New Position

AI Usage Notice

The employer uses artificial intelligence in the hiring process for this job.

No Canadian experience is required for this position.

About This Role

Under the supervision of the Director of Information Technology, the Specialist analyses the different systems and offers a computer customer service support to employees and internal departments. The Senior IT Specialist is a second level helpdesk support and is responsible of taking calls and logging problem incidents. He will also have to analyses and resolve problems regarding basic PC troubleshooting, databases, networking and software.

MAIN TASKS

- Testing and analyzing current and future IT Systems as required.

- Documenting current processes and recommending process improvements to leadership for consideration.

- Resolving incoming IT concerns via email chat, phone, remote or in-person support.

- Identifying the urgency and severity of reported cases and triaging accordingly to pertinent stakeholders.

- Installing computer hardware including but not limited to laptops, thin clients, laptop docks, monitors, printers, multimedia devices, network devices and desk phones.

- Installing all software necessary to initialize devices for corporate employee use (e.g., Windows, Office 365, Adobe Suite, VPN Clients access, Custom software requirements).

- Liaising with third party vendors to address network and operational software-related inquiries.

- Creating knowledge-based articles for common and critical issues.

- Providing actionable recommendations to optimize current IT performance and proactively resolve future issues.





- Collaborating with various department and external consultants to ensure that IT needs and security are adequately met across the organization.

- Assisting with both external consultants and corporate employee onboarding procedures.

- Operating, monitoring, and maintaining several Information Systems including but not limited to Zoom/Telephony systems, database systems, knowledge management systems, ticketing systems, file repository systems, media hosting systems etc.

- Participating in the planning, implementation, and growth of the Fromagerie infrastructure.

- Performing other duties as assigned.

What You Have

SKILLS AND COMPETENCIES REQUIRED

- A technical diploma or bachelor’s degree in computer Science, Management Information Systems, or related field.

- A minimum of 3-5 years of hands-on experience in an IT Service Desk capacity; preferably in a Microsoft/Windows based setting.

- Knowledge of incident and problem management processes and tools; ITIL, Microsoft or AWS certification would be an asset.

- A proven ability to independently identify problems and make suggestions for improvement.

- Strong analytical, critical thinking and problem-solving skills.

- Effective organizational skills with an ability to communicate with all levels within an organization.

- Hands on experience in networking, routing and switching;

- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure;

- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution;

- Very good knowledge of MS Office-Office 365;

- Knowledge of basic PC troubleshooting;

- Ability to set up and configure server hardware;

- Knowledge of the food industry (asset);

- Good abilities for organizing, prioritizing and multitasking;

- Good listening and understanding (customer service);

- Good verbal and written communication;

- Patience;

- Team focused;

- Time management;

- Bilingual (French/English).

📌 BILINGUAL (FR/EN) IT Specialist – System Integration - St-Albert Cheese (Canada)
🏢 St. Albert Cheese Factory
📍 Canada