Job Title: Front Desk Manager

Location: Severn Lodge Resort

Employment Type: Full Time

Weekend Work: Requiredduring peak season

Reports To: General Manager

Overview:

We're looking for a friendly, calm, and leadership-oriented Front Desk Manager to join our Customer Service team at a beautiful all-inclusive Muskoka resort! This is a great opportunity for intermediate to experienced hospitality professionals who enjoy working in a fast-paced, guest-focused environment - set against the backdrop of Muskoka's lakes and forests. Wages start at $22 an hour, 30-40 hours a week.

What You'll Be Doing

● Welcome guests and provide warm, attentive service

● Act as the main point of contact for guest needs during their time at the resort, maintaining a broad and reliable knowledge base about resort amenities and the surrounding area

● Manage reservations, confirmations, changes, and cancellations through the Springer-Miller hotel management system (training will be provided)

● Complete check-ins and checkouts accurately and efficiently

● Maintain confidentiality and professionalism when dealing with private and sensitive information

● Handle intermediate mathematical calculations regarding booking and rentals costs

- The more complex billing issues and corrections are the responsibility of the Front Desk Manager, so being able to visualize and reorganize accounting-related problems is an asset

● Manage guest requests and bookings for rentals and other additional property amenities

- Any difficult requests, situations of conflict, or refunds are the direct responsibility of the Front Desk Manager, as you will help support and take over for your team as needed

● Process deposits, payments, and refunds; issue receipts as required





- Decisions on refunds and most difficulties billings or accounting management will be going directly through the Front Desk Manager and the General Manager if necessary

● Answer phone calls, emails, and all inquiries professionally

● Keep the front desk, lobby, and work areas clean, organized, and guest-ready

● Act as main coordinator and liaison for all resort departments

- As Front Desk Manager, you will be especially responsible for helping to direct and organize all teams at the resort, making sure they are aware of check-ins/checkouts, maintenance issues, and resort details. This is a key responsibility to help ensure the resort runs smoothly

● Schedule and approve shifts for other front desk staff using our scheduling and payment software

- This includes balancing days off, shift scheduling, approving payroll, and confirming hours

● Aid upper management and accounting through the generation of a variety of reports on a weekly or biweekly basis

- This includes accounting, arrival/departure, pace reporting, and any other reports as needed. As Front Desk Manager, you must be able to understand and interpret the report data to answer questions as necessary

● Prepare guest information and reports for on-site departments to keep them up to date on their workload and expectations

● Create and maintain spreadsheets and reports for gratuities, report all numbers during pay periods, and review with the accounting department when needed





● The Front Desk Manager is responsible for managing small group bookings. Larger events are handled by the Front Desk Manager and the Events Manager

What We're Looking For

● Previous customer service experience required; hospitality/front desk experience preferred

● Previous management experience required; hospitality/front desk management experience preferred

● Friendly, positive attitude with robust communication skills

● Excellent organization and attentional to detail

● Comfortable with accounting and report reading/generation

● Comfortable engaging with guests and making recommendations

● Comfortable with computers and learning reservation/POS systems (training provided)

● Comfortable with Microsoft Office technologies

● Ability to multitask in a busy environment

● Ability to remain calm and think critically in high stress situations

● Ability to lead and manage a team from both an administrative and hospitality perspective

● Ability to problem-solve and analyze problems to find the best solutions

● Conflict management and ability to maintain a calm, positive atmosphere at all times

● Ability to coordinate between staff members and multiple teams, while also coordinating with upper management as needed

● Flexible availability (days, evenings, weekends, holidays), weekends in high season required

Why You'll Love Working Here

● Year-round flexible employment

● On-site staff accommodation available at reasonable cost (food and room included)

● Access to resort amenities (where applicable)

● A fun, supportive team and an unforgettable Muskoka work experience

How to Apply

Please send your resume to [email protected]

Pay: From $22.00 per hour

Work Location: In person

📌 Front Desk Manager (Canada)
🏢 Severn Lodge
📍 Canada