Vehicle Sales & Rental Coordinator

Position Summary

The Vehicle Sales & Rental Coordinator is responsible for managing both vehicle sales support and the daily operations of the rental fleet. This role provides exceptional customer service by coordinating vehicle rentals, assisting with vehicle sales processes, maintaining accurate records, and ensuring rental vehicles are clean, safe, and ready for customers. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced dealership workplace.

Key Responsibilities

Vehicle Rental Operations

Coordinate daily vehicle rentals, reservations, and returns.

Prepare rental agreements and ensure all required documentation is completed accurately.

Verify customer identification, driver's licenses, insurance, and payment information.

Conduct vehicle inspections before and after rentals, documenting mileage, fuel levels, and any damages.

Schedule vehicle cleaning, fueling, maintenance, and repairs to ensure fleet readiness.

Track vehicle availability and maximize fleet utilization.

Process rental payments, deposits, refunds, and invoices.

Resolve customer concerns promptly and professionally.

Vehicle Sales Support

Greet customers and assist with initial sales inquiries.

Coordinate vehicle deliveries and customer appointments.

Prepare sales paperwork and ensure all documentation is complete.

Assist with licensing, registration, financing paperwork, and vehicle delivery packages.

Follow up with customers regarding deliveries, satisfaction, and future opportunities.

Maintain accurate customer records in the dealership management system (DMS).

Administration

Maintain accurate rental and sales records.

Monitor fleet maintenance schedules and licensing renewals.

Prepare daily, weekly, and monthly activity reports.

Manage filing, inventory of keys, rental accessories, and office supplies.





Ensure compliance with dealership policies and applicable regulations.

Support other dealership departments as required.

Qualifications

High school diploma or equivalent (post-secondary education is an asset).

Previous experience in automotive sales, rentals, customer service, or dealership administration preferred.

Valid driver's license with a clean driving record.

Strong computer skills, including Microsoft Office and dealership management software.

Excellent communication and interpersonal skills.

Solid organizational and time management abilities.

Ability to multitask in a fast-paced environment.

Professional appearance and positive attitude.

Skills & Competencies

Outstanding customer service

Attention to detail

Problem-solving abilities

Strong organizational skills

Effective communication

Sales and relationship-building

Ability to work independently and as part of a team

Basic mathematical and cash-handling skills

Physical Requirements

Ability to stand, walk, and move around the dealership and lot throughout the day.

Ability to enter and exit various types of vehicles.

Occasionally lift up to 25 lbs.

Ability to work outdoors in varying weather conditions when inspecting or moving vehicles.

Working Conditions

Full-time position.

May require occasional evenings or Saturdays based on dealership hours.

Combination of office, showroom, and outdoor work.

Performance Expectations

Success in this position will be measured by:

Customer satisfaction and service quality

Rental fleet utilization and accuracy

Timely and accurate documentation

Sales support efficiency

Vehicle readiness and cleanliness

Compliance with dealership policies and procedures

Teamwork and communication

This position plays a key role in creating an exceptional customer experience while supporting both the dealership's vehicle sales operations and rental fleet profitability.

Pay: From $17.00 per hour

Benefits:

- Dental care
- Store discount

Work Location: In person

📌 Sales & Rental Coordinator (Canada)
🏢 Brentridge Ford
📍 Canada