Oakville Club

Lauren Crampton, Executive Director

[email protected]

MARKHAM CLUB

Karen Singh, Executive Director

[email protected]

Support Team Lead

Positions available

- Full-time 35+ hours/week
- Part-time 20+ hours/week
- Casual part-time

Hours & Shifts

Memory & Company operates 24 hours a day, 7 days a week. You’ll enjoy quality time with other Members while developing authentic, meaningful connections and relationships.
‍
Now Hiring
We are currently hiring for the following shifts:

- Day Shifts
- Afternoon Shifts
- Night Shifts
- Weekdays

Primary Role

A Support Team Member plays an extremely important role at Memory & Company ensuring our Members are comfortable, happy, engaged and well cared.

We work universally as a team and all Support Team Members MUST be comfortable with personal care and leading activities.

Qualifications

- PSW certificate or similar experience
- 1 year experience working with people who have Alzheimer’s or related dementias, acquired brain injury, stroke or Parkinson’s
- Physically fit, can sit, lift 35 lbs., bend and stand for long periods of time
- Mentally fit to meet the emotional demands of caregiving for people with Memory Loss
- Possess excellent written and verbal skills for effective communication
- Passionate about improving the lives of those affected by Memory Loss
- Comfortable leading large and small group programs
- Comfortable with all aspects of personal care care in a sensitive, private and respectful manner
- Comfortable with light housekeeping and dining assistance
- Creative and enjoys running daily programming
- Enjoys the universal Support Team approach
- Keen, reliable, energetic, friendly, approachable




- Ability to handle multiple priorities effectively
- Exceptional organizational and time management skills
- Patient, kind, calm, empathetic and very adaptable to a high paced environment

Primary Duties and Responsibilities

- Initiating and executing daily programs
- Making our Members feel very welcome
- Companionship
- Greet our Members for hand to hand service, and assist them with getting comfortable
- Assisting Members with toileting when necessary
- Assisting with dining- preparation, serving, feeding assistance, occasional cooking, baking (if a skill), washing dishes, clearing and wiping tables
- Light housekeeping and laundry to ensure Memory & Company always looks, feels and smells its best
- Grooming, personal care and bathing of Members when necessary
- Carrying and using provided electronic devices for communication amongst the Team
- Follow health and safety requirements and procedures at all times
- Be a kind, calm, and empathetic support to all our Members and their families
- Maintain a respectful, open-minded, open-communication environment with all team members
- Ensuring daily assigned Members have all tasks complete and that they are happy and engaged
- Address concerns when they arise with the appropriate leaders
- Ensure the safety of our Members at all times by conducting regular checks and counts of our Members




- Ensure our Members are well fed, and hydrated at all times
- Maintain the dignity of our Members at all times
- Other duties as requested from time to time by the Memory & Company Leadership team

Work Perks

Affectionately known as the “Dream Team”
‍
‍This page is updated with job descriptions periodically. We are hiring for all positions for our Clubs. If you have what it takes to join our Dream Team, we’re looking forward to meeting you!

01

Competitive wages

We believe great work deserves great pay. Our compensation reflects the value and dedication our team brings every day.

02

Health & dental perks for full-time positions

Full-time team members enjoy comprehensive health and dental coverage to help take care of their well-being and peace of mind.

03

Paid sick time

We support our team when they need to rest and recover — because your health comes first.

04

Work-life balance

We understand the importance of maintaining a healthy balance between work and personal life, and we structure shifts and responsibilities accordingly.

05

Supportive environment

You’ll be part of a team that encourages collaboration, kindness, and continuous growth in a non-judgmental atmosphere.

06

Treating our Team like family

We don’t just say it — we live it. At Memory & Company, you’re not just an employee, you’re family.

07

High staffing ratio

With more staff per Member than traditional settings, we ensure our team is never overstretched — and our Members get the attention they deserve.

08

Rewarding work environment

What we do makes a difference. Every day brings the opportunity to impact lives in meaningful, lasting ways.

📌 Support Team Lead (Canada)
🏢 Memory
📍 Canada