Carling Volvo is seeking a dynamic, energetic, hands-on Service Manager to help shape the future of our solid aftersales operation. This is an exciting leadership opportunity for someone who enjoys developing people, building effective processes, and driving performance. You will strengthen our customer focus, improve workflow and quality control, establish clear operating standards, and create a more consistent experience for customers and employees. The successful candidate will have the support and authority to coach the team, develop future talent, and foster a culture of accountability, recognition, and continuous improvement.

What You’ll Do

- Lead, coach and energize our service advisors, technicians and support team.

- Manage shop flow, capacity, work in progress and customer commitments.

- Improve communication, quality control and the consistency of the customer experience.

- Review performance results and turn opportunities into practical action.

- Help recruit, onboard and develop future talent.

- Build a culture of accountability, recognition, teamwork and continuous improvement.

- Build an engaged, accountable team that communicates well and supports one another.

- Coach and support teammates regularly and create clear development plans for staff

- Improve employee confidence, performance and retention through recognition, feedback and consistent leadership.





- Create a positive culture where expectations are clear and performance is recognized

- Maintain strong safety, warranty, documentation and quality-control standards.

- Deliver visible improvements helping the team enjoy coming in and taking pride in accomplishments

What We’re Looking For

- Dealership service experience as a Service Manager, Assistant Service Manager, Senior Service Advisor.

- A natural leader who is confident, approachable and comfortable making decisions.

- Strong customer-service, coaching and problem-solving skills.

- Strong understanding of repair orders, shop workflow, technician productivity and dealership systems.

- The energy to work in a fast-paced environment and the discipline to stay organized.

- A genuine interest in developing people and building a high-performing team.

What We Offer

- Direct support and mentorship from senior fixed-operations leadership.

- The ability to improve processes, develop the team and influence the department’s future.

- Competitive compensation and a comprehensive benefits program.

- Volvo training and ongoing professional-development opportunities.

- A visible role where your ideas, energy and results will matter.

This is an opportunity to advance your career and help shape the future of Carling Volvo's service department by building a stronger team, a positive culture, and a service experience that customers and employees can trust.

Work Location: In person

📌 Service Manager (Canada)
🏢 Carling Motors Volvo
📍 Canada