The Promotions Sales Associates function is primarily Customer Service; the ability to retrieve carts on an ongoing basis in a safe and efficient manner ; assist with carryout of merchandise that may be up to 75lbs in weight, all while providing customer service and ensuring regular maintenance is being conducted.

RESPONSIBILITIES AND TASKS

Customer Service

- Provides excellent customer service to all customers entering the store
- Smiles, makes eye contact and greets customers.
- Guides customers to the locations of requested items.
- Locates products in the warehouse
- Responds to and handles customer enquiries, requests and concerns in a timely manner, over the phone and in person.
- Deals with challenging situations in a professional manner.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Retrieving on line orders
- Retrieves carts and assists with customer carry-outs

OPERATIONS

- Ensures that retail basic tasks are executed efficiently (stocking, labels, facing etc.)
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Fills aisle side panels, and bases
- Ensure all items are signed and located
- Operate computers and EFD's proficiently, as your main tools
- Retrieve on line orders and assist customers at pickup
- Performs cart and carryout duties as a main part of your regular tasks
- Engages in learning activities and listens to feedback to improve
- Complies with company, store and department policies
- Abides by all health and safety regulations. Reports any observed or potential hazards immediately.




- Uses professional language and maintains a professional appearance (Uniform, hygiene, grooming and nametag) when interacting with others.
- Completes other tasks, as required.

REQUIREMENTS

- Basic math, and typing skills

- Effective written and oral communication skills in English (eg probing, listening etc.) and the ability to maintain professional communication, even in challenging situations.
- Ability to work under minimal supervision with computerized systems
- Previous Canadian Tire retail experience is an ASSET

REQUIRED SKILLS AND ABILITIES

- Positive attitude, reliability, punctuality and solid work ethic are essential
- Ability to adapt and cope with challenging and changing situations
- Highly approachable, customer-orientated individual who thrives on offering exceptional service to customers
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes
- Solid belief in the Canadian Tire Values of honesty, integrity and respect.

PHYSICAL DEMANDS AND WORKING CONDTIONS

- Standing /walking for 8 hrs.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy" - up to 75 lbs.
- Lifting and turning repeatedly throughout the shift
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Ability to go up and down a ladder while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling as required.

📌 Promotions/Carts/ Carryouts (Canada)
🏢 Canadian Tire
📍 Canada