Location:
Montréal, QC, CA, H3B 1S6 St-Léonard, QC, CA, H1P 2C3 Ottawa, ON, CA, K1P 0A6

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Req ID: 54991
Jobs by Category: Contact Centre
Job Function: Customer Service
Status: Full Time
Schedule: Temporary
Description

Position overview: full time

The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.

Responsibilities:
Providing world-class support for business customers in a call center workplace
Using provided documentation and training to perform support of:
Desktops
Applications (Custom and standard)
Networking
Mobile devices
Telephony systems
Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles

Qualifications

Required skills:
Fluent in both official languages (French/English oral and written)
Ability to apply documented process and ask probing questions that are directly related to the customer’s
products and services
Summarize steps taken in ticket log
Solid communication skills

Please note:
This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners,



etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS,



we are committed to diversity and equitable access to employment opportunities based on ability

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Job Type:
A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

📌 Business Help Desk Specialist III (Canada)
🏢 Telus
📍 Canada