As Program Manager, you will lead the growth of Staples’ B2C and B2B payment portfolios, overseeing product and program management, salesforce engagement, marketing execution, reporting, and cross-functional collaboration to support day-to-day operations.
Specifically, You Will:
- Communicate and champion the vision for Staples’ consumer and business payment programs
- Recommend program and product improvements supported by business cases and customer insights
- Partner with internal teams to develop and execute program roadmaps and enhancements
- Communicate program goals and performance targets focused on customer acquisition and revenue growth
- Act as a subject matter expert for payment programs and initiatives
- Work with cross-functional teams to ensure programs receive the right focus and visibility
- Develop and execute salesforce engagement initiatives, including SPIFFs, contests, and incentives
- Create and maintain sales and training materials for internal teams
- Monitor and report on program KPIs and performance metrics
- Analyze results and provide insights and recommendations to improve performance
- Monitor and share competitive trends across the Canadian consumer and business payments market
Some of what you need:
- 4+ years of product or program management
- Post secondary education,
preferably in business administration or a relevant discipline/field, or equivalent work experience
- Project management accreditation an asset
- Strong understanding of cards landscape & payments eco-systems
- Demonstrated and focused desire to build and grow lines of businesses
- Experience launching customer facing products; solid knowledge of waterfall and agile project management methodologies
- Ability to think strategically and creatively
- Strong interpersonal and communication skills; able to build relationships with internal/external groups
- Self-motivated and results focused; able to work independently and proven track record of success
- Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
Physical Requirements/Working Conditions:
- Hybrid setting
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.