As the ideal candidate you:

- Are focused on a long-term career.
- Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
- Enjoy connecting with people on the phone, videoconferencing and face-to-face.
- Have the ability to work in a self-directed way within a team workplace.
- Strong ability to take initiative and confidently direct customer interactions.
- Understand the importance of demonstrating value, having fun and being invited back.

For the ideal candidate, we offer:

- Immediate / ongoing training.
- Insightful mentorship / technical support.
- Career growth opportunities.
- Company benefits.
- Formal Sales training specific approach

Duties and responsibilities include but are not limited to the following:

- Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
- Re-price renewing contracts and present to stakeholders for approval.
- Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
- Maintain customer relationships and grow existing agreements by proposing additional value-added services.
- Respond to customer's questions regarding service agreements.
- Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns.



Understand each customer's business and demonstrate technical expertise to develop credibility, loyalty, and trust.
- Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers' needs.
- Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
- Manage and achieve KRA targets.
- Travel to various sites or clients to undertake the above.

COMPETENCY REQUIREMENTS

- Change Orientation
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Time management and organization skills
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others

EDUCATION REQUIREMENTS

- Post-secondary Degree or Diploma in a related discipline preferred

WORK EXPERIENCE REQUIREMENTS

- Mechanical background would be considered an asset;
- Previous sales and customer service experience would be considered an asset;
- Estimating experience would be considered an asset;
- Previous experience within the service business would be considered an asset;

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

- Motivated and able to work with deadlines;
- Organization and time management;
- Strong written and verbal communications skills are required;
- Proficient in MS Office (Word, Excel, Project);
- Must hold a valid Canadian driver's license

📌 Service Account Manager (Canada)
🏢 Black & McDonald
📍 Canada