To apply, please email [email protected]

Customer Service (Surrey)

SPECIFIC ACCOUNTABILITIES

- Answer inbound customer calls through email and over the telephone; provide price checking / price matching services; educate customer about products.

- Process pending orders.

- Create accounts online for new customers; sign up customers to website over the telephone, email and fax.

- Prepare regular, repeat and new orders for processing. Use computer program to convert documents received via mail, fax and email, to readable files, attach prescription from Doctor (Rx) to order.

- Process orders through online systems and over the telephone.

- Follow up on shipping dates, order status and general order inquiries from customers.

- Conduct outbound service calls; proactively contact customers with upcoming refill requirements; regular promotions or special project outbound calling.

- Maintain up to date knowledge and understanding of all related company policies and procedures.





- Ensures a high professional standard of service and performance by actively participating in other duties as assigned, educational and training programs.

- This is a FT position that requires 40 hour per week from Monday to Sunday.

SKILLS, KNOWLEDGE & ABILITIES

Individuals in this position will effectively demonstrate the following:

Basic working knowledge of various computer systems and programs including Microsoft Office Suite

- - Outlook, Excel, and Word; Jasc picture software; Internet
- Solid command of the English language; capable of using moderately complex oral and written communication skills
- Personable, listenable quality to telephone manner
- Accuracy and a robust attention to detail
- Ability to solve problems or resolve conflicts which are varied, require analysis or interpretation.
- Excellent time management, initiative and organizational skills

📌 Customer Service (Canada)
🏢 Solaris Worldwaide
📍 Canada