- Carefully prepares beverages according to customer specifications, including but not

limited to coffee, tea, and espresso.

- Serves guests using principles of outstanding customer service.
- Maintains stock levels of items within the micromarket, including but not limited to milk

and cold beverages as required.

- Completes assigned side duties in a timely and efficient manner; side duties may include

but are not limited to: restocking, organizing stock rooms, checking all expiry dates on
products, counting inventory.

- Organizes the chairs within the lounge area and seating area.
- Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
- Refills the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares,

cleaning display cases and rinsing the espresso machine.

- Uses the UKG clock to sign in and out for the assigned shift in a timely manner

Follows all Optimum Service Training techniques to ensure exceptional customer service
during service.

- Acts with purpose and intention – uses effective time management skills.
- Interacts with customers and resolves customer complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including recording payment.




- Checks all items within the assign area for expiration weekly and removed items that are

past their best before date; follows FIFO and FEFO procedures at all times.

- Completes fridge/freezer temperature checks and other HSQA logs as assigned by

supervisor.

- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness

of service areas.

- Must interact with co-workers in order to ensure compliance with company service

standards, and company inventory and cash control procedures.

- Always follows all uniform and jewelry policy as per brand and company standards.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.

CORE COMPETENCIES
The barista should demonstrate the following core competencies consistently:

- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders to

ensure event success, including providing exceptional customer service

- Maintains a professional appearance and demeanor at all times
- Ability to work at a quick pace
- Ability to remain calm under pressure and deal with unexpected situations and

customer concerns.

📌 Supervisor, Starbucks, Full Time (Canada)
🏢 Compass Group Canada
📍 Canada