Reports to: Guest Services Manager/General Manager
Objective: To ensure our guests receive the warmest and most genuine of welcomes while representing the highest standard of excellence and building positive working relationships with guests, prospective guests and internal team.
Specific Expectations: The primary focus of this position is to maintain excellent customer service. You are always an effective role model. You play and integral role in the ongoing relationships being built with every client that visits your property. First impressions mean everything! Your friendly and outgoing nature, as well as your flair for detail and outside-the-box thinking, will guarantee every client you personally interact with will remember the experience you helped create. Building memories is something that is key to you. Co-workers appreciate the positive energy you bring to the team, as well as your inherent ability to have fun while maintaining a high degree of professionalism. Your smile and attitude are infectious!
Essential Job Duties
1. Positive Guest Experience: Smile and greet guests. Handle questions regarding property and local amenities.
2.
Answer telephone calls and emails and make reservations.
3. Assist guests with any requests.
4. Process guest registrations, to include computation and collection of payment and handle credit card and cash transactions with accuracy.
5. Handle customer complaints as they arise, escalating to appropriate induvial as deemed necessary.
6. Assist housekeeping with washing, drying and folding laundry.
7. Ensure the pool and spa area are always neat and clean as well as balancing the pool and spa chemicals.
8. Ensure the lobby, breakfast area and public bathrooms are always clean including floors.
9. Responsible for complying with all company, safety and security policies, as outlined in the Employee Handbook and safety orientation.
- Be familiar and able to explain all hotel amenities, hours of operations, and hotel policies to guests.
- Communicate with all departments of the hotel / company efficiently.
- Maintain Property Management System (PMS)
13. Other tasks that may be assigned by Management.
Job Type: Part-time
Pay: $15.00-$18.00 per hour
Work Location: In person
📌 Front Desk Agent (Canada)
🏢 Days Inn & Suies by Wyndham West Edmonton
📍 Canada
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