InCom is a leading provider of Real Estate SaaS e-marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client Retention Specialist to join our team.
The Client Retention Specialist will own client operations such as billing, retention and accounts receivables management.
You will receive training, coaching, development and countless opportunities to grow your career.
If you have a keen eye for detail, exceptional organizational skills and experience with billing and invoicing software, we want to hear from you!
RESPONSIBILITIES
- Review and monitor customer accounts and all applicable aging reports
- Interact with customers by telephone and e-mail regarding past due accounts and payments
- Maintain detailed follow up notes in the CRM for each account
- Serve as a customer contact for billing inquiries and payments
- Work with Operations team to resolve clients’ billing issues and concerns
- Facilitate payments for outstanding accounts by sending reminders and contacting clients
- Manage and report on client complaints, feedback and outcomes
- Assist with renewals, client retention and reduction of subscription cancellations
MUST HAVES
- 2+ years of prior Client Retention experience, preferably within a SaaS company
- 2+ years of experience in an Accounts Receivable or Collection function
- Professional written and oral communication skills
- Time management and organizational skills to effectively manage multiple customers concurrently
- Passion for customer success with an eagerness to learn and take on new challenges
NICE TO HAVES
- Knowledge of the North American Real Estate Industry
- Experience with CRM systems
WHAT WE OFFER
- A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking
- One of the fastest growing marketing companies in North America
- Great earnings and career advancement potential
- Convenient location - 2 min walk from Sheppard West station
- Health benefits and paid time off
InCom is an equal-chance employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.
Job Type: Full-time
Experience:
- Customer service: 2 years (required)
- Customer retention: 2 years (required)
Work Location: In person
Qualified candidates should forward their resume by email