Position Summary
Supervisor, Operations is responsible for providing leadership and direction to the support staff of Northwest Employment Works Thunder Bay. The position is responsible for ensuring that all service delivery dimensions are being offered and provided in a manner that meets the Service Quality Standards for Employment Services, set out by the Ministry of Skills Labour, Immigration, Training and Skills Development ( MLITSD ).
Location/Campus
Thunder Bay Campus
Education
Minimum level of formal education required for the position
3 year diploma/degree or equivalent education
Specific course(s), certification, qualification, formal training or accreditation required for the position
Additional Requirements
Experience working in employment services as a leader is an asset
Excellent interpersonal and organizational skills;
Excellent team building skills, which include being a strong, team member as well as the ability to develop and lead teams.
Field(s) of Study
Counselling or Social Service field of study
Business
Experience
Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position
Minimum of five (5) years
Type of Experience
Experience in IES Ontario Employment Service Delivery
Experience working with mandated targets, receiving funding based on successful achievement of targets;
Supervisory experience, preferably in a unionized workplace;
Experience working within a continuous improvement performance management system model;
Posting Detail Information
Posting Number
AD-24-67P
Close Date
08/09/2026
Hours of Work
37.5 hrs/week
Shift Type
📌 Supervisor, Operations Northwest Employment Works - Thunder Bay (Canada)
🏢 Confederation College
📍 Canada
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