The Role As the first point of contact for our customers, you'll play a key role in creating a welcoming showroom experience, answering inquiries, and supporting our service and sales team. Full product training is provided — no prior spa industry experience necessary.

Responsibilities

- Greet and assist walk-in customers in our showroom
- Answer incoming calls and emails with professionalism and warmth
- Book and coordinate service appointments
- Follow up with customers regarding service requests and inquiries
- Assist with light administrative tasks including logging customer information and updating records
- Support the sales team by guiding customers through product questions

What We're Looking For

- Previous experience in customer service, retail, or hospitality is an asset
- Solid communication skills and a friendly, professional demeanor
- Organized, reliable, and comfortable in a fast-paced environment




- Quick learner who takes initiative

What We Offer

- Comprehensive product training — no industry experience required
- Supportive, team-oriented work environment
- Competitive hourly wage ($18-$22)
- Stable, consistent schedule
- Parking on site

Location: 550 Speers Rd, Oakville, ON

Job Type: Full-time

Schedule: Wednesday – Friday, 12:00 PM – 7:00 PM | Saturday, 12:00 PM – 5:00 PM | Sunday, 12:00 PM – 4:00 PM

To Apply: Send your resume to [email protected] or apply directly through Indeed. We thank all applicants; only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Experience:

- customer service: 3 years (preferred)

Work Location: In person

📌 Customer Service Representative/Manager (Canada)
🏢 Factory Hot Tubs & Swim Spas
📍 Canada