Take charge of customer success at Conexiom and make an impact on enterprise teams. This remote role focuses on proactive account management, fostering relationships, and driving growth.
As a Customer Success Manager, you will actively manage a portfolio of accounts with a clear focus on retention and renewal outcomes. In this role, you will develop robust relationships with key stakeholders and provide strategic insights that lead to measurable customer value.
Your proactive approach will ensure that potential churn risks are addressed before they escalate.
Key Responsibilities:
- Build trusted relationships with executive sponsors and stakeholders
- Guide customers through product changes for continuous value
- Identify and resolve customer issues proactively
- Conduct structured business reviews that translate data into value
- Advance expansion opportunities to Sales for closure
Requirements:
- Proven ability to manage a diverse customer portfolio
- Experience building relationships with senior stakeholders
- Strong skills in data-driven business narrative creation
- Technical fluency to explain software to non-technical users
- Familiarity with CRM and customer success tools
Leverage your expertise in customer success to drive meaningful outcomes for Conexiom's clients.