DRIVING POSSIBILITIES

Position: Appointment Coordinator
Status: Full-Time
Dealership: Open Road Honda Burnaby

Department: Service

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, outstanding people and relationships are at every turn with Open Road.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. Open Road is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience.

As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at Open Road Means You'll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching

Internal and external, training & development opportunities for skill-development and growth

Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment

Comprehensive extended health and dental plan, tailored around Associate wellness

Recognition and Engagement Events!

ROLE & RESPONSIBILITIES

Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.





Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.

Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.

Contact customers who are due for maintenance to book appointments.

Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.

Monitor incoming e-mail appointments and book as necessary.

Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.

Take note of all customer comments and feedback and forward to the Service Manager.

Update customer information on file.

Report all and any customer complaints to Service Manager.

Attend meetings and training as required.

Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.

Open Road reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

2 years of experience in customer relations.

Strong organizational and people skills.

Some knowledge of automotive equipment parts and accessories.

Good computer skills and ability to maintain records using a computerized appointment system.

Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.

Ability to make sound decisions in a manner consistent with the essential job functions.

Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

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📌 Appointment Coordinator-OpenRoad Honda Burnaby
🏢 OpenRoad Auto Group
📍 Burnaby