Location: Kelowna, BC

About the Role

Axxess Industries is seeking a highly capable Integration & Commissioning Technician to support the deployment, configuration, troubleshooting, and customer support of our C4/Axxess Zigbee network solutions and Axxess control products. The role combines hands-on technical work, customer interaction, documentation, and commissioning support for both remote and on-site installations

This position is ideal for someone who enjoys problem-solving, working with embedded devices and networks, and supporting customers through successful system deployment.

Responsibilities

- Prepare on-site servers, system templates, and Control4 (C4) templates prior to commissioning.
- Work with installers to commission sites remotely; travel to customer sites as required.
- Configure and verify Axxess wireless keypads, Zigbee devices.
- Validate Zigbee mesh performance, device pairing, communication quality, and overall network stability.
- Follow internal documentation standards when configuring systems or making configuration changes.

Troubleshooting & Technical Work

- Troubleshoot hardware, software, and firmware issues for Zigbee networks and Axxess devices.
- Diagnose and resolve technical problems both remotely and on-site.
- Use network and RF diagnostic tools to evaluate signal strength, routing, and device behavior.
- Replicate field issues in the lab when required and escalate to Engineering when appropriate.

Customer Support (Email & Phone)

- Provide Tier customer support via email and phone for commissioning, configuration, and troubleshooting.
- Deliver excellent customer service through clear communication and thorough problem resolution.
- Record support cases accurately and maintain organized documentation of customer interactions.

Documentation & Reporting

- Document commissioning progress, device configurations, network setups, and final project completion.




- Create or revise commissioning guides, integration notes, templates, and troubleshooting workflows.
- Provide training to end users for Axxess systems when needed.

Cross-Functional Collaboration

- Assist Technical Support with escalated customer issues.
- Support Engineering with firmware testing, feature validation, and field issue replication.
- Coordinate with Production when needed to verify radio boards, keypad functionality, or network-enabled hardware.

Other Duties

- Complete additional tasks requested by the department or project management.
- Must be able to work on-demand weekends when customer deployments or support situations require it.

Required Qualifications

- Robust problem-solving and critical thinking skills.
- Excellent technical communication skills, written and verbal.
- Experience with technical writing and documenting workflows or system behaviors.
- Comfortable speaking with customers over the phone.
- Ability to read and understand technical documents, system diagrams, and wiring diagrams.
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Familiarity with Windows and/or embedded systems environments.
- Able to lift 20+ lbs as needed for equipment handling.

Nice to Have

- Software development experience (can be made required depending on direction).
- Experience with Linux systems.
- Ability to speak a second language.
- Experience with Zigbee, RF networks, embedded systems, or IoT hardware.
- Familiarity with Control4 (C4) and Digi systems (recommended for internal candidates).

Ideal Candidate Qualities

- Detail-oriented, organized, and methodical in troubleshooting.
- Strong customer focus and comfortable providing support via phone and email.
- Able to work independently while collaborating effectively with Engineering, Support, and Install teams.
- Comfortable working in lab, field, and production environments.
- Flexible and able to adapt to changing project needs, including on-demand weekend work.

📌 Integration & Commissioning Technician/ Axxess Zigbee Networks) (Kelowna)
🏢 Axxess Industries
📍 Kelowna