Become the driving force behind client success at Jonas Club Software as a Hypercare Program Lead. This pivotal role ensures a seamless transition and exceptional support for clients post-migration.
As a strategic position within our hosting transformation, you will manage the Hypercare framework and oversee the client experience during the critical transition period. You’ll serve as the senior escalation point, driving the relationship with key client stakeholders and ensuring clarity and trust through technical discussions. The role requires solid leadership across cross-functional teams, focusing on measurable client outcomes.
Key Responsibilities:
• Own the Hypercare framework and its evolution
• Manage client experience from go-live to exit




• Lead sensitive client escalation conversations
• Analyze trends in support tickets and feedback
• Orchestrate cross-functional responses to client needs
Requirements:
• 3+ years in client management or technical program roles
• Proven track record in high-stakes client outcomes
• Experience with B2B SaaS and implementation processes
• Strong communication skills for client engagement
• Background in developing stabilization programs at scale
Become a key contributor in strengthening client trust and satisfaction at Jonas Club Software.
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📌 Hypercare Program Lead at Jonas Software (Markham)
🏢 EWS Group
📍 Markham