Step into a vital customer-facing role with Plexxis as a Software Support Specialist in Langford, BC. Your expertise in troubleshooting and communication will enhance customer satisfaction and experience.
This position is perfect for a proactive individual who will confidently resolve software-related inquiries. As a support specialist, you'll learn the Plexxis ERP system while actively logging Service Desk issues and escalating urgent matters. The role emphasizes interaction with customers, providing necessary support through telephone and email communications.
Key Responsibilities:
• Master all aspects of the Plexxis ERP system
• Proactively resolve software issues for customers
• Log all Service Desk issues accurately
• Provide impactful support via phone and email
• Communicate customer feedback to the project team
Requirements:
• Strong Microsoft Office capabilities
• Excellent organizational and time management skills
• Strong problem-solving and interpersonal skills
• Eligible to work in Canada
• Background in customer care is a plus
Bring your solid communication skills and problem-solving abilities to enhance customer experiences at Plexxis.
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📌 Software Support Specialist at Plexxis (Victoria)
🏢 Plexxis Software
📍 Victoria