Elevate customer experience as a Support Specialist I with Brex, a leading finance platform. Provide timely, personalized support remotely from Vancouver while making a real impact.
At Brex, your role as a Support Specialist I involves advocating for customers and enhancing their experience with our innovative products. You will resolve inquiries via email, phone, and chat, ensuring every customer feels valued. Collaborate cross-functionally with sales, engineering, and operations to improve our offerings based on direct customer feedback.
Key Responsibilities:
• Resolve customer inquiries across various channels
• Become an expert in Brex’s product suite
• Compose thoughtful, personalized responses
• Triage requests and identify customer trends
• Provide actionable feedback to internal teams
Requirements:
• Located within greater Vancouver, BC area
• Flexibility to work 8am - 5pm PST
• Strong passion for customer support
• Explicit communication skills for technical issues
• Empathy and tact in challenging situations
Be part of Brex and help shape customer success through exceptional support.
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📌 Customer Support Specialist at Brex (Vancouver)
🏢 Brex
📍 Vancouver