Overview About Maple. Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers. Maple offers virtual care services across multiple distribution channels, including Direct-to-Consumer (B2C), Employers and Private Insurers (B2B) and Public Sector Institutions (B2I). Maple has a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services. We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. The company has earned various awards and recognitions. The Role We’re hiring a Senior Product Designer to lead design across Maple’s patient experience, shaping how millions of Canadians access and experience care on Maple. You’ll join a small, highly collaborative design team where craft, impact, and autonomy matter. You’ll take ownership of complex, high-value patient-facing workflows, partner with Product and Engineering, and raise the bar for design quality across the organization. This role offers ownership and scope to influence both current experience and future vision in a company where design quality directly shapes patient outcomes. If you thrive on solving complex problems, shaping product direction, and executing with exceptional craft, this role provides meaningful impact. Your Impact Play a central role in shaping a best-in-class care delivery experience, helping millions of Canadians navigate consultations and receive care with confidence and ease Lead complex, high-impact patient-facing end-to-end experiences with autonomy from discovery through delivery and iteration Shape product direction alongside Product and Engineering, influencing prioritization, framing opportunities, and guiding the long-term strategy for Maple’s care delivery platform Raise the bar for craft, usability, accessibility, and systems thinking, contribute to our design system, and ensure consistency across multiple surfaces and workflows Drive clarity and alignment across teams, using strong communication, documentation, and facilitation to help cross-functional partners make informed decisions Strengthen design operations and team effectiveness, improve processes, champion best practices, and support a healthy,



cooperative product culture What Success Looks Like In your first 90 days, you’ll build relationships with cross-functional partners, understand Maple’s patient experience, and lead key design initiatives. You’ll identify opportunities to streamline workflows, reduce friction, and elevate usability across the product. Over the next 12 months, you’ll shape Maple’s next-generation patient experience — integrating AI into core flows, evolving our design system, and raising craft and quality across patient-facing surfaces. You’ll deliver measurable improvements to engagement, satisfaction, and product clarity while helping define what best-in-class looks like in virtual care. Candidate Profile Have 6+ years of experience designing end-to-end product experiences in consumer-facing SaaS, with a portfolio demonstrating complex, multi-surface problem-solving Strong interaction design craft and systems thinking, with a proven ability to design accessible, inclusive, and scalable user experiences Operates with high autonomy, leading complex, cross-functional initiatives and making sound decisions with minimal oversight Comfortable shaping clarity in ambiguous spaces, identifying patterns, defining experience principles, and framing opportunities that guide product direction A strong communicator and facilitator, able to align Product, Engineering, and stakeholders around complex ideas and trade-offs Collaborative, low ego, and relationship-driven, contributing to a healthy, open, and supportive team environment Delivers polished, high-quality work at speed, balancing detail with pragmatic execution across mobile and web Uses prototyping, data, and user insights to validate ideas and influence both product strategy and execution Contributes to team maturity through mentorship, raising craft quality, or supporting design operations What Makes You Stand Out Experience in healthcare or regulated industries (e.G., FinTech, EdTech, Insurance) Ability to create advanced interactive prototypes (e.G., Framer, Lottie, Origami)



to explore complex interactions or motion design Experience building and shipping AI-enabled product features or workflows Experience with TailwindCSS / React-based design systems Notable Note Not checking every box? Please apply anyway. Maple values equity, diversity, and inclusion, and provides fair and equal opportunities. If accommodations would make the interview process more comfortable, please let us know. Our Tech Stack Design toolkit: Figma for design systems, end-to-end product design, and prototyping, plus tools like Figma Make, Lovable, and v0 User Research & insights: Maze for surveys, moderated and unmoderated testing, Mixpanel for analytics, and AI tools to accelerate synthesis Frontend: React Native Web, Typescript, and styled components with Tailwind Other Tools: Jira, Confluence, Slack Our Core Values We are a team — We’re Team Maple, better together We can do big things — We’re bold and push boundaries We celebrate wins and own mistakes — We learn from achievements and mistakes We get better every day — We seek feedback and strive for continuous improvement We’re all the way in — We are fully committed and act with urgency Working at Maple We want you to love working at Maple—feeling challenged, supported, and cared for. We care about health and well-being and offer a comprehensive package: Competitive benefits package: Health, dental, counselling, and life insurance Health spending account for wellness essentials Wellness budget for activities supporting well-being Maple access: Virtual healthcare for you and your family Paid health Days: 10 extra days Destination5: Work internationally in eligible countries for up to 5 days per year Retirement savings plan Branch out budget: $1,000 annually for professional development The pay range for this role is $127,000 – $142,000. Offers vary by skills and experience. We encourage open conversations about pay. If you have questions about compensation, ask during the interview process. Other Job Type: Existing vacancy, full time Reporting Manager: Manager, Product Design Location: Hybrid, 225 Richmond Street West, Toronto, ON Start Date: March/April 2026 Paid Vacation: 4 weeks Note: An offer may be subject to verification of employment and education background checks, including a criminal record check. Use of AI Maple does not currently use AI or automated tools to screen, assess, or select candidates. Applications are reviewed by our Talent Acquisition team or hiring managers. #J-18808-Ljbffr

📌 Senior Product Designer - $127,000 - $142,000 A Year (Toronto)
🏢 Maple
📍 Toronto