Automation Support Analyst – Data and Technology team

We are seeking a curious, solutions‑oriented analyst to support the stability, reliability, and availability of enterprise automations and AI‑enabled workflows across platforms such as UiPath, Power Platform, Copilot Studio, and Azure AI Foundry.

Responsibilities

- Monitoring and supporting production automations, AI‑powered workflows, copilots, and agentic solutions.
- Managing and supporting UiPath Orchestrator environments, queues, assets, schedules, robots, triggers, monitoring, and exception handling.
- Performing incident triage, troubleshooting, root cause analysis, and resolution to reduce recurring incidents.
- Supporting production changes, deployments, upgrades, release validations, and post‑release monitoring.
- Supporting Human‑in‑the‑Loop processes, Action Center workflows, and exception management.
- Assisting with AI model deployments, prompt management, and knowledge source connectivity.
- Managing credentials, access requests, service accounts, and security‑related support activities.
- Partnering with Infrastructure, Security, Database, Application Support teams and business teams to resolve issues and maintain service reliability.
- Maintaining runbooks, support procedures, knowledge articles, and operational documentation.

Qualifications

- 3+ years supporting or developing enterprise automations, workflows,



or AI‑powered solutions.
- Strong understanding of UiPath Orchestrator administration (queues, assets, triggers, schedules, robots, monitoring).
- Experience troubleshooting production automation issues.
- Working knowledge of UiPath Document Understanding, Action Center, Apps, Integration Service, and AI Center.
- Experience with UiPath, Power Automate, Power Apps, and Copilot Studio.
- Familiarity with Microsoft Copilot Studio and Azure AI Foundry.
- Strong SQL and database troubleshooting skills.
- Knowledge of GitHub, CI/CD, Windows Server, VMs, APIs, and cloud services.
- Experience with ServiceNow or similar incident management platforms.
- Strong written and verbal communication skills.
- Preferred: UiPath Professional or Advanced Developer Certification.
- Preferred: Certifications in Microsoft AI, Azure AI, Copilot Studio, Power Platform or related technologies.
- Preferred: Experience supporting AI agents and GenAI‑enabled solutions.

Salary: $72,000 – $108,000 per year. The role also offers a short‑term incentive award, a long‑term incentive plan (when applicable), and group perks and retirement plans.

We are an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process that extends all the way through your employee experience.

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