At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

The Opportunity

As a Cyberark support Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

- Troubleshoot and resolve complex technical problems related to Conjure reported by our customers.
- Perform PIM (CyberArk secret manager) support operations on a day‑to‑day basis.
- Lead the incident call with diverse stakeholders.
- Apply and test fixes in Non‑Prod and Production environments.
- Document problem solutions in a knowledge base.
- Meticulously document case progress and technical details throughout the support case lifecycle.
- Provide 24‑hour on‑call support via a rotational schedule.
- Participate in recurring support review meetings, present challenges and mitigation plans to product owners.
- Ensure incidents are resolved within defined SLAs.
- Provide input to assist with continual improvement.
- Responsible for planning all recent activities and delivering the same as per timelines.

What You’ll Bring

- 4–7 years of experience in CyberArk Secrets Management.




- Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows.
- Experience troubleshooting issues retrieving secrets from Conjure.
- Solid understanding of Linux/Unix systems, Windows Server environments, and Active Directory concepts, including integration and authentication within enterprise infrastructures.
- PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm‑wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which is the land of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

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📌 CyberArk Support Engineer (Vancouver)
🏢 PwC Canada
📍 Vancouver