Tata Consultancy Services (TCS) is an equal chance employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Required Skills:

- Strong experience with IBM i (AS400/iSeries) billing platform and operations
- Proficiency in CL (Control Language), RPG (RPGLE/ILE RPG) for troubleshooting and analysis
- Hands‑on experience with batch job processing, job scheduling, and job queue management
- Able to perform data fixes, file maintenance, and system‑level debugging
- Exposure to automation scripting, monitoring tools, and batch recovery strategies
- Deep understanding of manual handling, job logs, spool files, and system messages

Responsibilities:

- Maintain availability of AS400 applications within defined SLA




- Troubleshoot and resolve all incidents/service requests within SLA
- Coordinate with network, application architects, developers, and other teams to maintain a high‑performance end‑to‑end production solution
- Provide 24x7 support for critical issues and business‑hours support for all others
- Initiate and implement changes to address operational gaps
- Lead Root Cause Analysis for incidents and follow through to completion
- Communicate with vendors and liaise with other IT teams
- Work with business to identify improvements

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

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📌 Production Support Executive - IBMS (Toronto)
🏢 TATA Consultancy Services
📍 Toronto