Requirements

- The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products
- Bachelor's degree in a relevant field or equivalent practical experience
- 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
- Excellent project management, communication, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven start-up workplace
- Passionate about customer service and proactively identifying solutions
- (Desirable) Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc
- (Desirable) Accounts Payable and Procurement knowledge
- (Desirable) Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

What the job involves

- As a Customer Onboarding Manager,



you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution
- Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
- Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti
- Guide customers through the technical integration process, providing expert problem-solving assistance
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues

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📌 Customer Onboarding Manager (Vancouver)
🏢 Tipalti
📍 Vancouver