Business Operations Manager – Regulatory Initiative (eBay)
The Role
The Regulatory Initiative delivers eBay’s response to new and changing global regulations that impact the business and our sellers. The BU team defines the end-to-end customer solution, coordinates with Product, Legal, GCX, Marketing, Analytics, Finance, and regional teams, and ensures execution across the organisation.
What You’ll Do
- Initiative Delivery & Program Coordination
- Support operations across the Regulatory Initiative, maintaining program plans, RAID logs, and trackers.
- Coordinate BU weekly meetings (agenda, status updates, action tracking).
- Assist with BU Monthly Meeting preparation and follow‑ups.
- Prepare materials for senior‑leadership forums (MBR, regional updates, initiative reviews, ad hoc briefings).
- Surface and elevate risks, dependencies, and issues; ensure timely follow‑up from program leads.
- Cross‑Functional Partnership & Communication
- Act as a central coordination partner across Product, Legal, Tax, GCX, Marketing, Finance, Analytics, and regional markets.
- Maintain alignment across teams and drive follow‑ups to remove blockers.
- Draft and distribute routine communications and reports.
- Strategic Planning Support
- Support the Head of Planning & Operations with annual and half‑yearly planning cycles, coordinating planning submissions and inputs from BU program leads.
- Consolidate data, dependencies, and forecasts to support initiative‑level prioritisation.
- Financial, Analytics & Operational Reporting
- Partner with Finance, Analytics, and program leads to compile initiative‑level reporting (budgets, impact assessments, forecasts).
- Assist in preparing MBR/QBR materials and investment proposals.
- Support development of business cases by gathering inputs and structuring draft content.
- Special Projects & Executive Support
- Support ad‑hoc workstreams and priority requests from the Head of Planning & Operations.
- Draft exec summaries, leadership briefings,
and board‑level content.
- Assist with competitive insights, regulatory benchmarking, and cross‑market research.
What You Bring
- 5-10 years of experience in business operations in a regulatory, e‑commerce, FinTech, or consulting space
- Experience within large‑scale marketplaces or international tech environments is a robust plus
- Highly organized, structured, and phenomenal at keeping multiple workstreams moving simultaneously
- Operationally strong – someone who has led end‑to‑end operations, coordinated multiple partners, and handled reporting cycles
- A rapid learner who can quickly pick up new regulatory topics, tools, and processes
- Someone who can comfortably keep a high‑level view of the program, while also diving into details when needed
- Experienced working where work is ambiguous, cross‑functional, and fast paced
- A confident communicator who can tailor updates to different audiences (from working teams to VP level)
- Not hyper‑specialized in a single product area – more of a generalist operator with breadth, adaptability, and strong judgement
Additional Details
The base pay range for this position is expected in the range below: C$85,600 – C$114,300. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and other benefits (including RRSP eligibility, paid time off such as PTO and parental leave).
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible.
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📌 Business Ops, Mgr., Regulatory (Toronto)
🏢 eBay
📍 Toronto