Director of Operations – Permanent – 19211

Our client is one of Ottawa’s most established and respected residential builders, with a long history of delivering high-quality homes and master-planned communities throughout the National Capital Region.

As they continue to grow, they are seeking an experienced Director of Operations to provide leadership across Construction, Estimating, and Customer Service. This key executive role balances strategic planning with operational execution while driving performance, profitability, and customer satisfaction.

Reporting to senior leadership, the Director of Operations will oversee the full homebuilding lifecycle, ensuring projects are delivered safely, efficiently, and profitably while maintaining the highest standards of quality and customer experience.

The role includes leading multiple operational departments and collaborating with Finance, Sales, Marketing, and Health & Safety to align business objectives with execution.

This position requires a strategic thinker who can lead people effectively and remain connected to day‑to‑day residential construction operations.

Duties include but are not limited to:

Operational Leadership

- Lead and oversee Construction, Estimating, and Customer Service operations
- Execute operational strategies that support growth, profitability, and long‑term business objectives
- Establish clear performance expectations and accountability across operational teams
- Drive continuous improvement initiatives that enhance efficiency and overall business performance

Construction & Delivery

- Oversee residential construction operations across multiple active communities
- Ensure projects are delivered in accordance with approved schedules, budgets, drawings, specifications,



and quality standards
- Promote consistency and accountability throughout the homeowner journey, from construction through possession and warranty service
- Conduct regular site visits to evaluate performance, safety, quality, and operational effectiveness

Trade Partner Management

- Develop and maintain strong relationships with subcontractors and trade partners
- Participate in contract negotiations, scope development, renewals, and performance reviews
- Resolve trade‑related issues while fostering long‑term partnerships
- Support the ongoing development of a strong and reliable trade network

Financial Performance

- Drive operational efficiency, cost control, and profitability
- Partner with Finance on budgeting, forecasting, and financial planning activities
- Monitor key operational metrics and implement corrective actions where required
- Identify and mitigate schedule, cost, and execution risks

Leadership & Team Development

- Lead, mentor, and develop operational leaders and department managers
- Foster a culture built on accountability, collaboration, professionalism, and continuous improvement
- Support succession planning and leadership development initiatives
- Champion strong communication and cross‑functional collaboration throughout the organization

About You

- Degree in Construction Management, Engineering, Architecture,



or a related discipline
- 10‑15+ years of progressive residential construction experience
- Demonstrated success in a senior operational leadership role within residential homebuilding
- Experience overseeing multiple communities, projects, or portfolios simultaneously
- Strong understanding of residential construction practices, municipal regulations, and development processes
- Proven ability to manage budgets, forecasting, operational performance, and profitability
- Exceptional leadership, communication, and relationship‑building skills
- Ability to balance strategic planning with hands‑on operational leadership

Preferred Qualifications

- Qualified designations such as P.Eng., Gold Seal, PMP, LEED, or equivalent
- Experience leading construction operations within a production homebuilding environment

About the Job

This is an opportunity to join a highly respected and financially stable organization with a strong reputation in the Ottawa market. You will influence strategy, lead high‑performing teams, and play a significant role in shaping the future growth of a well‑established residential builder.

Salary Range: $175,000 to $225,000

How to Apply

Please apply by clicking the "Apply Now" button and follow the instructions to submit your résumé.

We value fairness, confidentiality, and human judgment throughout our hiring process. We do not use automated or AI‑driven screening tools to assess applications; each submission is reviewed by an experienced recruiter for a thoughtful and equitable evaluation.

Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

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📌 Director of Operations - Permanent (Ottawa)
🏢 LRO Staffing
📍 Ottawa