DescriptionAmazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver quick, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.Key job responsibilitiesDevelop and execute project-specific onboarding plans mapping contract deliverables, timelines, resource requirements, success criteria, and risk mitigation strategiesCoordinate and lead Customer Onboarding Kickoff Meetings with Business Development, Solutions Architecture, and customer stakeholders - establishing workstream owners, timelines, and reporting cadenceOrchestrate cross‑functional execution across Product, Engineering, Operations, contract processing, Customer Delivery Engineers, Field Support Providers, system integrators, and customer IT teamsTrack deployment progress and velocity across multiple concurrent customer engagements; surface blockers early and drive resolution through escalationProvide structured customer communication (weekly/bi‑weekly status reports) managing expectations through transparencyCoordinate workstream execution including Assisted Ordering, Leo Console setup, Network Integration, site activation, and acceptance testingCreate and deliver Project Closeout Packages for handoff to post‑deployment support teams; conduct post‑activationreviews and establish baseline KPIsMentor junior CDMs on deployment methodology, stakeholder management, and operational rigorContribute to the development of standardized onboarding playbooks, templates, and process improvementsIdentify patterns across engagements to improve onboarding velocity and reduce time‑to‑first‑invoiceExport Control RequirementThis position may require access to information, technology,



or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.About The TeamAs a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer‑facing regional group of experts that serves as the technical execution engine behind all B2B direct customers.Basic QualificationsSpeak, write, and read fluently in FrenchBachelor's degree in Computer Science, Engineering, a related field, or equivalent experienceExperience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programsExperience in hands‑on infrastructure, troubleshooting, systems administration, networking, DevOps or applications developmentExperience leading cross‑functional teams to deliver products and projects on tight deadlinesExperience managing multiple projects and priorities across teams in a fast‑paced, deadline‑driven environmentExperience managing executive customer relationships and key business stakeholdersSpeak, write,



and read fluently in English, and have the ability to take direction in EnglishPreferred QualificationsSpeak, write, and read fluently in SpanishExperience implementing process improvementsProject management certification (e.G., APM, CSM, PMI‑ACP, PRINCE2)Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in similar environmentsExperience across at least one industry vertical (manufacturing, energy, oil & gas, etc.)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being.CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annuallyCompanyAmazon Kuiper Systems Canada ULCJob ID: A #J-18808-Ljbffr

📌 Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services (Toronto)
🏢 Amazon
📍 Toronto