Join Our Team!

Pacific Coastal Airlines (PCA) is looking for a Permanent Full Time Charter Sales and Program Manager based at the South Terminal of Vancouver International Airport (YVR) in Richmond, BC or within the PCA network. This position operates in a hybrid work model, combining in-office and remote work, with frequent travel throughout British Columbia. We are seeking a candidate who has previous experience working in sales.

Primary Responsibilities

Charter Sales

- Work with the Senior Manager, Business Development, to develop and maintain revenue targets, growth strategies, and any budget requirements
- Provide all levels of support for charter clients, acting as primary contact
- Maintain and develop relationships with key contacts, charter clients, National Standing Offer and charter brokerage firms
- Create, edit, and manage proposal templates for prospects
- Follow‑up on prospect opportunities, track, and qualify leads
- Confirm charter flights with clients to ensure all aspects of the charter, such as weather dependency/contingency plans are considered and reviewed
- Create estimates and quotes for clients using NavPak charter software
- Prepare and maintain a monthly charter schedule
- Work closely with the Finance Team supporting weekly/monthly financial records and payment processing
- Reconcile monthly external stakeholders invoices
- Maintain market competitive intelligence to ensure competitive advantage and provide appropriate insights to mitigate any potential risk areas
- Ensure information on website charter page is relevant and well structured
- Build external relationships with FBO’s (Fixed Base Operations) and ground handling services to ensure best third party service for clients
- Create and maintain a post charter feedback platform
- Participate in weekly/monthly meetings ready to share charter sales updates, prospects, and opportunities
- Work collaboratively with the Inside Sales Coordinator to share knowledge, support daily operations, and provide coverage as required to ensure uninterrupted service to clients

Charter Operations

- Understand compliancy of crew duty regulations and aircraft maintenance schedules to ensure the charter program is operated efficiently




- Maintain charter manifests, data entry and uploads as needed
- Submit and track all charter requests, manage the confirmation process ensuring all internal stakeholders have confirmed
- Confirm all operational procedures are considered and followed while reviewing efficiencies with aircraft and crew for best utilization
- Work with Revenue Management Team and YVRAA on SCR compliancy
- Ensure charter services are delivered in‑line with company tariffs
- Build internal relationships with various teams (i.e. Operations, Airports, Revenue Management, Marketing, Call-Center, and Base Managers) to support the conversion of more clients to charter product

Charter Program

- Be the primary contact for charter program
- Continue developing the overall charter product
- Improve the client experience
- Enhance confirmation process with internal and external stakeholders
- Be the product expert, build on the knowledge to provide travel solutions to clients
- Create incremental revenue opportunities (PCA travel programs, catering)

Company Values & Safety

- Understand, embrace and apply the Pacific Coastal Airlines Corporate Values daily
- Act with Integrity, Honesty, and Respect
- Develop Our Limitless Potential
- Embrace Diversity and Foster Unity
- Actively participate in Pacific Coastal Airlines’ Safety Management System (SMS)

Education & Experience

- Diploma, Degree, Certificate from recognized University, College, or Canadian Qualified Sales Association (CPSA), or a minimum of 3-5 years of strategic aviation sales expertise
- Experience selling products to travel agencies, corporate accounts, tour operators, Government and Indigenous communities an asset
- Understanding of aviation reservation systems AmeliaRES, BlueOne, and NavPak is highly desirable

Skills, Knowledge & Abilities

- Aviation experience preferred




- Proficient in Microsoft platforms
- Excellent people, communication and leadership abilities
- Forward thinking, strategizing possible solutions to mitigate operational challenges
- Sales knowledge, understanding of consultative selling techniques with a heavy focus on customer service and client experience
- Highly motivated, self-starter who independently can develop existing and new business opportunities
- High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
- Maintain high level of qualified standards at all time
- Ability to develop, maintain, and grow internal and external relationships

Why Pacific Coastal Airlines?

Company Culture:

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits:

- extended health
- dental
- vision
- travel medical
- life insurance
- Accidental Death and Dismemberment
- Short Term Disability
- Long Term Disability
- an employee and family assistance program
- paid sick days
- paid personal emergency days

Travel Benefits:

- excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more
- employees are eligible for discounts with various hotels and restaurants within the communities we serve
- steeply discounted cargo shipping within the Pacific Coastal Airlines network

Employee Programs:

- employee recognition and reward programs
- a milestone service recognition program
- employee appreciation events throughout the year

Pacific Coastal Airlines is an equal‑opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

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📌 Charter Sales & Program Manager (Vancouver) (Richmond)
🏢 Pacific Coastal Airlines
📍 Richmond