We are seeking a Bilingual Customer Service Associate to join a HVAC company in Mississauga. The ideal candidate will be fluent in English and French, providing exceptional customer service to our diverse client base.

Pay: $55,000.00

Job Type: Contract for 4 to 6 months (Possibility of Extension)

Job Duties:

- Process and manage new orders for residential products from the e-commerce site and clients
- Manage orders by sourcing products from the factory/third-party suppliers, keeping vendors and clients informed of the status of all ongoing projects, planning deliveries to meet client appointments in accordance with client requests.
- Respond to client inquiries via phone, email, chat, or social media in English and French, providing timely and accurate information to resolve client concerns.
- Communicate with colleagues or partners in English-speaking provinces of Canada and the United States
- Offer support to clients in English and French, resolving issues, and escalating complex issues to senior teams as needed
- Make necessary modifications, additions, deletions, substitutions,



or cancellations to orders, including making arrangements for equipment to be modified.
- Act as the first point of contact for updating order and delivery information.
- Establish billing and forecasts for monthly sales.
- Offer services or support to an exclusively English-speaking clientele
- Interact with an English-speaking clientele

Required Qualifications:

- At least 3 to 5 years of experience in a customer service context and/or post-secondary education in HVAC/R.
- Excellent communication and interpersonal skills
- Exceptional attention to client needs with experience in handling calls and email messages
- Organized and autonomous individual who can meet deadlines and work on multiple tasks simultaneously in a quick-paced environment.
- Proficient in Microsoft Office Suite and Outlook
- Bilingual (English - French) with strong communication and interpersonal skills

Apply Today!

📌 Bilingual Customer Service AssociateWorkforce Solutions (Mississauga)
🏢 IS2 Workforce Solutions
📍 Mississauga