We are looking for a highly operational Handling Manager to lead our airport catering operations.

This role requires a strong field presence, with the ability to manage complex, time-sensitive operations while ensuring on-time performance, team efficiency, and service excellence.

Key Responsibilities

You will be responsible for supervising day-to-day operations on the ramp, leading operational teams, and driving continuous improvement in a demanding and fast-paced environment:

- Logistics / Operations expertise
- Experience in field logistics (ideally airport, transport, catering, or other constrained environments)
- Oversee all ramp and handling operations related to airline catering services
- Ensure seamless coordination between flights, drivers, trucks, and production teams
- Manage real-time disruptions (delays, aircraft changes, operational constraints)
- Maintain strong communication with internal departments and airline clients
- On-time performance management (critical)
- Own and drive on-time performance (OTP) across all operations
- Ability to anticipate delay risks and implement immediate contingency plans
- Rigorous monitoring of operational KPIs (delays, loading times, dispatch)
- Monitor key KPIs (delays, loading times, dispatch efficiency)
- Take decisive corrective actions to maintain service levels
- Field team management
- Experience managing drivers / operational teams with strong personalities
- Ability to enforce a clear framework while maintaining team buy-in
- Ensure discipline, structure, and adherence to procedures
- Natural leadership, strong field presence (not a “desk” profile)
- Proactivity & ability to drive change




- Does not endure operations: makes decisions, takes a stand, acts quickly
- Able to challenge existing practices and improve processes
- “Problem solver” mindset: finds immediate solutions, even in chaotic situations
- Decision-Making & Crisis Management
- Take ownership of operations and act quickly in critical situations (shift work, flight pressure, robust client expectations)
- Manage high-pressure scenarios with composure and efficiency
- Provide clear direction during operational disruptions
- Diploma or degree in Logistics, Supply Chain Management, Transportation Management, Operations Management, or an equivalent field.
- 3 - 5 years management experience
- Strong oral and written communication skills, strong interpersonal skills
- Field experience in food handling / Logistics / Transportation / Airlines industry is required
- Ability to build successful teams and partnerships.
- Possess a strategic mind-set with the ability to solve problems and resolve conflicts using innovative ideas.
- Valid Work Permit
- Valid Driving License
- Ability to successfully meet all Airport clearance requirements
- Computers skills (MS-Office applications: Word, Excel, PowerPoint, Outlook)

About Newrest

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

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📌 Handling Manager (Mississauga)
🏢 Newrest
📍 Mississauga