Position Scope

The Technical Account Manager is responsible for managing and expanding a portfolio of strategic customer accounts by combining consultative sales execution with deep technical understanding. This role serves as a trusted advisor to customers, aligning FPS’s technical solutions with customer operational and business objectives to drive long‑term partnerships and sustainable revenue growth.

The ideal candidate is customer‑centric, technically astute, and experienced in navigating complex sales environments involving engineering, operations, and executive stakeholders.

Key Responsibilities

Account & Customer Management

- Own and manage a portfolio of strategic and key customer accounts
- Act as the primary commercial and relationship lead for assigned customers
- Build trusted, long‑term relationships with stakeholders at all organizational levels
- Conduct regular account reviews, performance check‑ins, and strategic planning sessions
- Drive customer retention, contract renewals, and account expansion initiatives

Technical Solution Alignment

- Develop and maintain a robust understanding of FPS products, systems, and capabilities
- Understand customer processes, technical environments, and operational challenges
- Translate customer requirements into tailored technical and commercial solutions
- Collaborate with Sales Applications, Design, and Engineering teams on solution development
- Support technical presentations, demonstrations, pilots, and proof‑of‑concept engagements

Sales Execution & Revenue Growth

- Identify, qualify, and develop new opportunities within existing accounts
- Lead the sales cycle from opportunity identification through negotiation and contract close
- Prepare proposals, pricing strategies, and commercial terms in collaboration with internal teams
- Meet or exceed assigned revenue, margin, and growth targets
- Maintain accurate pipeline management, forecasting, and reporting

Internal Collaboration & Customer Advocacy





- Serve as the “voice of the customer” within FPS
- Coordinate cross‑functional teams including Engineering, Manufacturing, Project Management, and Service
- Proactively manage commercial or technical escalations affecting customer satisfaction
- Ensure smooth transitions from sales to project execution and delivery teams

Customer Success & Value Realization

- Ensure customers achieve measurable business and operational value from FPS solutions
- Monitor solution adoption, performance, and lifecycle engagement
- Identify potential risks to customer satisfaction or retention and implement mitigation plans
- Support onboarding, implementation, and long‑term account engagement strategies

Market & Product Insight

- Gather and communicate customer feedback, market intelligence, and competitive insights
- Stay current on industry trends, regulations, and emerging technologies
- Contribute customer‑driven insights to product development and innovation discussions

Required Skills & Qualifications

- Bachelor’s degree in engineering, Business, or a related discipline (or equivalent experience)
- Experience in technical sales, account management, or customer‑facing roles
- Strong ability to understand and communicate technical concepts and solutions
- Proven success managing complex, consultative sales cycles
- Excellent interpersonal, communication, and presentation skills
- Strong negotiation, influencing, and relationship‑building capabilities

Preferred

- Minimum 5 years in experience in industrial equipment, food processing, SaaS, or technology‑driven environments
- Background working closely with engineering, operations, or manufacturing teams
- Experience managing enterprise or strategic customer accounts
- Familiarity with CRM platforms, forecasting tools, and structured sales methodologies

FPS Food Process Solutions Corporation is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted / shortlisted.

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📌 Technical Account Manager (Richmond)
🏢 FPS Food Process Solutions
📍 Richmond