Location: Toronto

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity

This Sales Director role is central to driving growth across Ericsson’s OSS/BSS portfolio, as well as AI-enabled IT Managed Services and Application Development and Maintenance (ADM). You will work closely with key customer accounts and partner across the Market Area and Business Area Cloud Software and Services organization to grow strategic business in Canada. The role spans the full sales lifecycle, from identifying and shaping new opportunities to closing deals and supporting successful execution in line with customer expectations.

You will define the account strategy, secure and expand OSS/BSS business, and serve as the primary commercial interface for the customer on contractual and sales matters. Internally, you will act as the Account Commercial Responsible (ACR), leading the Core 3 team with the Customer Solution Responsible and Customer Fulfillment Responsible to deliver account targets and strengthen customer satisfaction.

What you will do

- Drive profitable sales growth and build long-term strategic business across customer accounts
- Lead growth across OSS/BSS, IT Managed Services, and ADM, including expansion beyond existing flow business
- Bring an AI-first mindset to customer engagements by identifying opportunities for AI enablement, automation, and business transformation
- Position and sell the OSS/BSS, IT Managed Services, and ADM portfolio with end-to-end ownership
- Build trusted relationships with CIOs and C-suite leaders by aligning solutions to their business priorities and transformation goals
- Develop and execute upsell strategies and customer growth plans across all relevant domains
- Use strategic playbooks to shape opportunities in areas such as 5G monetization, cloud transformation, AI enablement, and ADM integration
- Ensure alignment with Business Area priorities and governance across all OSS/BSS, IT Managed Services, and ADM opportunities in CU Canada
- Track contract financial performance and drive improvement plans where needed
- Lead commercial negotiations with customers and partners
- Partner closely with delivery, finance, legal, marketing, and other internal teams to ensure successful deal execution
- Provide accurate sales forecasts, pipeline visibility, and business reporting
- Monitor market trends, competitive activity,



customer priorities, and emerging AI adoption patterns in the telecom sector
- Ensure compliance with Ericsson policies, processes, and governance requirements

The skills you bring

- Master’s degree in Business Administration, Engineering, or a related field
- Proven success in relationship-led sales within Canada’s ICT or telecommunications sector
- Robust experience selling OSS/BSS, services, managed services, or adjacent software-led transformation solutions
- Solid AI awareness, with the ability to translate AI and automation capabilities into clear customer business value
- Experience identifying and shaping AI enablement opportunities within telecom, IT, or enterprise transformation discussions
- Strong understanding of the Ericsson portfolio, especially OSS, BSS, services, and software-led transformation offerings
- Knowledge of ADM, Managed Services, and customer modernization priorities
- Strong understanding of the Canadian telecom market, including customer challenges, competitive dynamics, and growth opportunities
- Strong commercial acumen, including business case development, financial awareness, and contract negotiation
- Excellent communication, presentation, and stakeholder management skills, including the ability to engage at executive level
- A collaborative leadership style with strong problem-solving, critical thinking, and decision-making capability
- High accountability, strong customer focus, and the ability to build lasting business relationships
- Ability to work effectively across functions and motivate teams in a energetic, quick-paced environment

Compensation And Benefits

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Salary range: $136,000 - $178,500 CAD.

Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan.



Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro‑ration rules apply.

Your Health: Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security: We invest in both your short and long‑term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two‑times annual base pay at no cost, as well as short‑term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time: Your work‑life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits: Ericsson offers many other company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto (Country/ City)

Job details: Sales Operations Manager

Equal Opportunity Employer: Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

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📌 Director of Sales - OSS/BSS (Toronto)
🏢 Ericsson
📍 Toronto