Advisor Service Center Representative

Work Location

Toronto (483 Bay Street, until late 2026, then 3 Robert Speck Parkway, Mississauga). Calgary (407 2nd Street SW, Downtown Calgary). Working flexible hybrid schedule.

Overview

You will work on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required.

Responsibilities

- Provide exceptional customer service experience to investment advisors, support teams and investors in our inbound contact centre.
- Work directly with advisors and investors to support their short‑term and long‑term investment strategies.
- Answer client requests for information and direct them to the appropriate department in a timely manner.
- Work rotating shifts – Monday to Friday between 8 a.m. and 8 p.m. EST.

Qualifications

- College diploma required (recent graduates encouraged).
- Strong written and verbal communication skills in English.
- French–English bilingualism (verbal and written) is an asset.
- Passion for delivering an exceptional client experience.
- Strong desire to learn and grow.
- Thrives in a collaborative, diverse, inclusive culture.
- Versatile and adaptable.
- Analytical and critical‑thinking skills to solve client problems.
- Embraces new technologies.
- Detail oriented.

Benefits

- Extensive training and support from day one.
- Ongoing support and feedback from manager.




- Flexible working arrangements – 100% remote, hybrid, or in‑office.
- Competitive total compensation, including company RRSP contributions.
- Comprehensive health benefits (100% employer‑paid premiums, up to $5,000 annually for mental health services).
- Parental leave top‑up to 100% of salary for up to 25 weeks.
- Up to $650 for home office equipment.
- Generous time‑off policy, including 2 paid volunteer days per year.
- Professional development opportunities (12,000+ courses, tuition reimbursement, and rewards for designations).

Compensation

- Base salary $56,000–$69,000 annually, based on experience and qualifications.
- RRSP contribution after 6 months of employment (no employee matching required).

Equality and Diversity Statement

Fidelity Canada is an equal‑opportunity employer. We will consider all qualified applicants for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request during the application process. If you require an accommodation, please contact Fidelity at

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📌 Advisor Service Centre Representative (Toronto)
🏢 Fidelity Canada
📍 Toronto