The Manager, Enterprise Retail Capability is primarily responsible for overseeing the end-to-end delivery of enterprise-level retail capabilities that enable operational excellence and support strategic priorities. This role focuses on project leadership, execution, and coordination across business and technology teams to ensure capabilities are delivered on time, within scope, and aligned to organizational needs.

Rather than traditional product ownership, this position emphasizes project management discipline—driving timelines, managing cross-functional dependencies, coordinating design and implementation activities, and ensuring teams stay aligned throughout delivery. The ideal candidate will lead prioritization efforts, facilitate decision-making, manage risks and issues, and ensure smooth adoption across the organization.

Key Responsibilities

- Lead and manage a team of Associates and Senior Consultants in the Retail Capability Enablement and Product Support functions
- Develop strategic plans for capability development, implementation, sustainment, and continuous delivery
- Oversee the gathering and documentation of future-state business requirements
- Support process re-engineering efforts to translate business strategies into scalable, repeatable ways of working
- Ensure alignment across functions including Merchandising, Planning, Supply Chain, Pricing, UX, Tech, and Data
- Manage the prioritization and execution of workstreams or key deliverables within project plans
- Facilitate stakeholder interviews and workshops to identify current-state processes and future-state requirements
- Guide the development of Standard Operating Procedures (SOPs), decision matrices, and workflow documentation
- Collaborate with UX, Tech, and Data teams to translate business requirements into technical specifications
- Coordinate with vendors (for SaaS)



or internal teams (for in-house builds)
- Oversee sprint planning sessions, retrospectives, UAT, go-live activities, daily standups, and cross-functional synchronization meetings
- Monitor product performance post-launch to gather feedback for continual improvement
- Document enhancement requests and translate them into actionable backlog items
- Track bug fixes, change requests, compliance updates ensuring timely resolution
- Develop capability adoption roadmaps based on business readiness
- Identify organizational, process, or data changes required for enablement
- Track capability maturity across markets or functions
- Provide regular updates to senior management on project status, risks, and issues

Requirements

- Bachelor's degree in Business Administration, Commerce, or a related business field; Master's degree is an asset
- 5+ years of experience in capability development or product management roles
- High proficiency using MS Office (Word/Excel) and project management tools like JIRA/Trello
- Proven track record of managing teams through successful project lifecycles
- Excellent communication skills capable of articulating complex ideas across technical and non-technical audiences
- Proven analytical and problem-solving abilities
- Cooperative mindset with flexibility to embrace change and shifting priorities

Compensation & Benefits

Broadband salary range: $79,000 – $131,000 CAD. Typical hiring range: $79,000 – $105,000 CAD. Comprehensive benefits, retirement programs, performance incentives, continuing education, career growth opportunities, product discounts, and $5,000 per year mental health benefit for eligible employees and families.

Bachelor's degree in Business Administration, Commerce, or related field (Master's an asset); 5+ years experience in capability development or product management; proficiency in MS Office and project management tools (JIRA/Trello).

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📌 Manager, Enterprise Retail Capability (Toronto)
🏢 Canadian Tire
📍 Toronto