Location

North America | Remote (on-site visits)

Department

Revenue Operations

Reports To

Shachin Ghelani, Chief Revenue Officer (CRO)

Type

Permanent | Full-Time

Role Summary

As Senior Director, Revenue Operations, you will lead the systems, processes, analytics, and operating cadence that power Solink’s go-to-market organization. Supporting more than 135 team members across Sales, Customer Success, Channel, Solutions Engineering, and Marketing, you will ensure the revenue engine operates efficiently, scales effectively, and delivers predictable business outcomes. You will lead a team of analysts and operational specialists while partnering closely with executive leadership and Revenue Technology to drive performance, process excellence, and strategic decision‑making across the organization.

What You'll Do

Lead Revenue Operations Strategy

- Develop and execute the Revenue Operations strategy to support growth, scalability, and operational excellence across the go-to-market organization.
- Establish performance frameworks, operating rhythms, and governance processes that improve visibility, accountability, and decision‑making.

Own Revenue Performance & Forecasting

- Lead forecasting, pipeline management, and revenue performance analysis across all segments and business units.
- Deliver executive reporting and insights on key metrics including pipeline coverage, conversion, forecast accuracy, retention, and net revenue retention (NRR).
- Partner with the CRO, CEO, and Board on revenue planning and business performance reviews.

Optimize Revenue Processes

- Design and improve scalable processes across the customer lifecycle, including lead management, opportunity management, forecasting, territory planning, customer retention, and partner operations.
- Ensure operational processes are adopted consistently and evolve alongside business needs.

Lead Revenue Systems & Data Governance

- Partner with Revenue Technology to define business requirements, optimize revenue systems (Salesforce,



Gong, Orum, Clay, Datalane), and maintain high standards of data quality and governance.
- Drive automation and AI initiatives that improve efficiency, productivity, and decision‑making.

Build & Develop the Team

- Lead and develop a high‑performing Revenue Operations team of 4 supporting Sales, Marketing, Customer Success, and Channel functions.
- Establish clear priorities, coaching, and performance expectations while fostering a culture of continuous improvement and operational excellence.

What You Bring – Must-Have

- Experienced Revenue Operations Leader: 6+ years of Revenue Operations, Sales Operations, or Business Operations experience in a high‑growth B2B SaaS environment, including at least 2 years leading and developing high‑performing teams.
- Revenue Performance Expert: deep expertise in forecasting, pipeline management, revenue analytics, and executive reporting; partnered directly with executive leadership to drive accountability, improve predictability, and support strategic decision‑making.
- GTM Operator: understands how revenue organizations function across Sales, Customer Success, Channel, Marketing, and Solutions Engineering; balances the unique operational needs of each function while creating a unified operating model.
- Process Architect: successfully designed and implemented scalable revenue processes that improve execution, increase adoption, and support growth.
- Systems & Data Strategist: extensive experience with Salesforce and modern revenue technology stacks; understands data architecture, automation, governance, and how technology enables operational scale.




- AI‑Fluent Builder: actively leverages AI and automation to improve productivity, streamline workflows, and create operational leverage; identifies practical applications that drive measurable business outcomes.
- Analytical Decision Maker: highly analytical; translates complex data into clear business insights; comfortable identifying risks, diagnosing root causes, and recommending actions that improve performance.
- Trusted Executive Partner: exceptional communicator with strong executive presence; challenges assumptions, influences decisions, and confidently presents data‑driven recommendations to senior leaders.

Our Values

- Act with URGENCY – Our customers move fast, so we do too.
- Deliver with QUALITY – We sweat the details and hold a high bar.
- Win with TEAM – No egos. Just outcomes, built together.
- Lead with TRUST – We earn it through clarity, consistency, and care.

Benefits

- Comprehensive advantages: Fully paid health & dental (no waiting period) + $500 health spending account.
- Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
- Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar – together.
- Candid culture: Clear expectations, honest feedback, and no politics.
- Social connection: From So-learns to Solink‑o and So‑lunches, we stay connected in ways that actually feel fun.
- Clarity and trust: Where the role allows, we support flexibility in how and where work gets done – and we’re upfront about what’s required.
- Meaningful equity: Every full‑time, permanent employee has a stake in our growth.

Compensation

CA$184K - CA$277K

Equal Opportunity Statement

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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📌 Senior Director, Revenue Operations (Ottawa)
🏢 Solink
📍 Ottawa