BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga location OR Edmonton location

MANUFACTUING INDURTY EXPERINCE IS REQUIRED

Primary Duties and Responsibilities :

- Handle inbound & outbound calls from & to customers
- Input data & orders into the dedicated software system
- Coordinate with warehouse team to collect concise information & provide customers service excellence
- Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
- Convert quotes to orders
- Recording customer interactions in CRM for consistency in customer relations
- Resolving customer complaints, escalating as required
- Consult with sales on commercial and technical issues as required.
- Assist customers with accurate transactions and industry specific product information.
- Provide conveyor and power transmission technical assistance for belting solutions.
- Handle RGAs credits and complaints as needed.
- Respect safety procedures & guidelines at all times
- Other projects and duties as assigned

Requirements:

- Open to either Mississauga, Ontario location OR Edmonton, Alberta location
- 3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required




- Minimum 3 years of order entry experience into CRM/ERP is required
- Bilingual English/French is required
- Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
- Qualified telephone skills, customer service mindset, and professional oral and written communications in English AND in French
- Ability to work efficiently with a team
- Excellent verbal and written communication skills
- High Energy - Able to thrive in a customer service/sales environment
- High Integrity & Accountability
- Strong organization skills / Excellent time management skills
- Decision-making, problem resolution and creative thinking skills,
- Able to multi-task the activities with shifting priorities.
- Excellent attendance
- Being onsite all 5 days is required
- Authorization to work in Canada for any employer

Salary & Conditions:

1. Job Location: Ammega Canada Inc. 265 Export Blvd, Mississauga, ON, L5S 1Y4 OR 10020 42 Avenue NW, Edmonton, AB, T6E 5B4

2. Salary: $55,000 – 60,000 annually (depending on relevant exp.)

3. Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week

4. Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)

📌 Bilingual Customer Service Representative (Alberta)
🏢 AMMEGA
📍 Alberta